2nd Shift Customer Service Representative

Agile Cold Storage; Illinois; On-site; USD 25,000 - 36,000; Full time

Job summary

Agile Cold Storage is hiring for a 2nd shift Customer Service Representative in Joliet, IL. Responsibilities include handling inquiries, coordinating with brokers and warehouse teams, ensuring accurate invoicing, and maintaining order documentation.

The role requires at least 2 years of customer service experience and strong English communication skills. The position involves data entry in the WMS, light administrative tasks, and coverage for team members as needed.

Qualifications

• 2 years of customer service experience or an appropriate education/experience combination.
• Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, Access and Internet.
• Clerical skills for managing files, records and office procedures.
• Strong attention to detail and a pleasant, cooperative demeanor under deadlines.

Responsibilities

• Respond to customer inquiries, requests and complaints about work-orders, shipments and inventory.
• Schedule inbound and outbound appointments in the Dock Management System (DMS).
• Coordinate between customer, broker/freight forwarder, and warehouse operations for invoicing and credits.
• Process invoices and verify accuracy of computer-generated invoices.
• Prepare paperwork for customer work orders and respond to special requests; track orders.

Skills

Customer service

Microsoft Word

Outlook

Excel

PowerPoint

Access

Internet

Attention to detail

English communication

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2nd Shift Customer Service Representative

Overhead - Joilet Full Time joliet, IL, US

Essential Duties and Responsibilities:

Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc.

Schedule inbound and outbound appointments within the DMS (Dock Management System).

Communicate between customer, the customer’s broker or freight forwarding and warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes.

Assure proper invoicing of all accounts by processing and verifying computer-generated invoices.

Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records.

Review order details and ensure theyare followingCompany policies and procedures.

Research issue , obtain supporting paperwork, get approvals and process credits / debits.

Provide clerical support including overseeing all paperwork associated with orders,maintainingcorresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.

Providecoverage for other team members.

All other duties as assigned.

Other Duties and Responsibilities:

Accurately enter orders in the WMS.

Preform work in a safe manner following all Company safety rules.

May perform other duties as may be assigned to fulfill Agile’s objectives.

Required Qualifications :

2years of Customer Service Experience oran appropriate combinationof education and experience.

Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet.

Requires clerical skills in managing files and records, and other office procedures and terminology.

Requires the ability to pay close attention to details, andhaving apersonality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals.

Strong communicationskills with the ability to read and speakEnglish.

Must be able and willing to complete a pre-employment basic math skills test.

Must be able and willing to complete a per-employment background check and drug screen.

Preferred Qualifications of Export Coordinator :

High School Diploma or GED.

Knowledge, Skills & Abilities: The employee must have proficient knowledge of English and math skills . The employee also must be capable of following written and verbal instructions . The employee m ust have a high attention to detail . Organizational and time management skills will be required .

Work Environment : The working environment is usually in an office setting, with occasional need to leave the premises . Requires the use of a telephone, fax machine, computer terminal calculator, copy machine .

Work Hours: The work schedule is for 2nd shift 8 hours a day, 5 days a week , typically Monday through Friday . Workdays can vary . Work hours by shift are below:

2nd shift.

Work hours and shifts are subject to change depending on operating business conditions and needs. The employee may be required to work occasional overtime , evening, and holidays or weekends in order to complete work or to attend meetings.

Physical and Mental Demands : This job will require the ability to sit for long periods of time, with frequent interruptions . This job will also require several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads . This job will require manual dexterity with normal hand / finger movements for typical office work . Speaking , hearing, and seeing are important elements of completing assigned tasks . This job will occasionally require climbing, squatting or kneeling, and bending . The job will occasionally require lifting / carrying / push / pull up to 20 lbs. The associate must know and follow proper office and safety protocols; know and follow Agile’s grooming, hygiene and dress code policies including appropriate personal protection equipment (PPE) for safety compliance . The noise level in the warehouse is usually moderate .

Supervisory Responsibilities: Occasionally may be placed in charge of special projects with support from front line supervision .