2nd Lien Collections Specialist (On-Site)

Coast One Mortgage; Tempe (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer

401(k) Retirement plan with employer

Paid Maternity Leave/Parental Bonding

Adoption Assistance

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Emergency and Disaster Fund

Volunteer time off and matching gifts

Job summary

Newrez is seeking a 2nd Lien Loan Consultant to manage initial collections on delinquent portfolios and steer them toward workable resolutions. You will review borrower information, set up payment plans, and assess modifications or settlements while ensuring compliance with FDCPA and internal policies.

Ideal candidates have 2–4 years in collections/loss mitigation, strong negotiation and communication skills, and familiarity with LMS/DA tools.

Qualifications

• High school diploma or equivalent, required.
• 2-4 years’ experience within collections and loss mitigation.
• Familiarity with FDCPA and debt collection practices.
• Ability to analyze income and documents to determine feasible solutions.

Responsibilities

• Review delinquent 2nd lien accounts and initiate contact with borrowers.
• Propose workout strategies, including modifications and payment plans.
• Assess legal options when needed and ensure FDCPA compliance.
• Coordinate with appraisers, inspectors, and real estate agents as required.
• Maintain accurate records of activity and communications for each file.
• Work overtime as needed and obtain Mortgage Loan Originator (MLO) license.

Skills

Collections

Negotiation

Communication

FDCPA compliance

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Loss Mitigation System (LMS)

Delegated Authority (DA) Tool

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

POSITION SUMMARY

The 2nd Lien Loan Consultant is responsible for initial collections on portfolios to maximize recovery and disposition loans to the appropriate work out strategy.

DESCRIPTION

Essential Functions, Duties, and Responsibilities

• Receive and review loan information on 1 to 180+ delinquent 2nd lien accounts.
• Contact borrowers to cure delinquency, set up payment arrangements, review borrower’s response packages for modifications, repayment plans or settle accounts.
• Identify and recommend optimal workout strategies based on individual borrower circumstances.
• Identify and recommend legal strategies, as necessary.
• Increase frequency of borrower contact based on days since last payment.
• Performs additional projects and duties as assigned by management.
• Engage in efforts to prevent foreclosure through loan modification, repayment plans and deferments.
• Arrange for contractual services relating to property inspectors’ appraisers, real estate agents, who may be involved in the inspection or evaluation of the property.
• Analyze and underwrite the borrower’s income through review of documents which include, but are not limited to, financial statements, tax returns, credit reports and collateral appraisals to determine and recommend the most feasible and appropriate solution for the homeowner.
• Use the delegated authority tool and work with client matrices regarding workout strategies.
• Ensure all calls and loss mitigation efforts are compliant with company policies and procedures.
• Address any homeowner question or concern. Handle escalated files appropriately by providing an articulate and complete response.
• Keeps servicing files up to date with the necessary document and correspondence needed to ensure a comprehensive record of the homeowners account activity is maintained and communicated.
• Use manual and dialer strategies to contact delinquent homeowners.
• Understanding legal requirements and Fair Debt Collection Practices Act (FDCPA) guidelines on manual dialer reports.
• Must be able to communicate effectively through verbal and written means.
• Contribute to the progress of the department by understanding and positively impacting the measurements used to define success.
• Willing to work overtime as needed.
• Obtain Mortgage Loan Originator (MLO) license.
• Knowledgeable in different systems, Loss Mitigation System (LMS) and Delegated Authority (DA) Tool.
• Review and maintain their personal negotiating worklist.
• Contact homeowners to cure delinquency, this can be a blend of manual and automated calling strategies.
• Handle multiple mortgage products such as Home Equity Line of Credit (HELOC) junior liens, conventional loans, Adjustable-Rate Mortgage (ARM) loans etc. that are current to 180 days delinquent as governed by investor, departmental and legal guidelines.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High school diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 2-4 years’ experience within collections and loss mitigation.

Skills, Abilities, and Knowledge

• Familiarity with tracking databases and the maneuvering around the Internet.
• Familiarity with loan terminology, rights, and processes.
• Excellent work ethic, high productivity, and acute attention to detail.
• Short learning curve to assimilate new skills and tasks.
• Superior verbal communication and negotiation skills.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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