$29/hr - Autonomous Vehicle Field Response Operator

Ami Arroyo, Inc.; Las Vegas (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

Ami Arroyo, Inc. is supporting a public-facing autonomous ride-hailing service in Las Vegas, Nevada. This on-site role focuses on vehicle readiness, field response, rider support, and fleet logistics to keep autonomous vehicles safe, clean, and ready for service.

You will work across fleet, workshop, roadside, and outdoor environments, documenting incidents and status updates in real time for operational teams. The position emphasizes safety, professionalism, and customer-focused communication.

Qualifications

• 2+ years of experience in fast-paced operations (fleet, hospitality, logistics, or similar).
• Proven ability to follow complex procedures accurately under urgency.
• Comfort using mobile devices, laptops, apps, and remote vehicle operation tools.
• Valid driver’s license with a clean driving record.
• Ability to wear ASTM-compliant safety boots and lift up to 50 pounds.

Responsibilities

• Perform pre- and post-service vehicle readiness checks, including mechanical inspections and sensor verification.
• Respond to in-field vehicle incidents and support safe recovery and movement.
• Operate autonomous vehicles using approved remote-input tools for recovery and movement.
• Assist riders during recovery events and provide clear status updates.
• Troubleshoot system blockers using terminal commands and diagnostic tools.
• Maintain passenger-ready vehicles through cleaning and detailing.
• Manage charging activities and fleet infrastructure.

Skills

Fleet operations

Logistics

Customer service

Emergency response

Technical aptitude

Communication

Job description

Our client is seeking an Autonomous Vehicle Readiness & Response Operator to support our client’s public-facing autonomous ride-hailing service in Las Vegas, Nevada. This hands-on, in-person role combines vehicle readiness, field response, rider support, technical troubleshooting, fleet logistics, and vehicle recovery to help keep autonomous vehicles safe, clean, operational, and ready for service.

You’ll work across fleet, workshop, roadside, and outdoor environments while coordinating with riders and cross-functional operations teams. Because this is a public-facing role, you’ll provide clear, professional support during pick-up, drop-off, and recovery situations while documenting vehicle incidents, technical issues, recovery activities, and status updates in real time so operational teams can respond appropriately.

Core Attributes

• Safety-First Judgment: You consistently prioritize safe vehicle, rider, and field operations while following established procedures and required PPE standards.
• Calm Under Pressure: You stay focused and professional when responding to roadside incidents, technical blockers, and unexpected operational events.
• Technical Aptitude: You are comfortable using terminal commands, laptops, mobile devices, diagnostic tools, internal applications, and vehicle technology.
• Operational Discipline: You can execute detailed readiness checks and complex procedures accurately while maintaining urgency.
• Customer-Focused Communication: You communicate clearly and professionally with riders, members of the public, and internal teams.
• Field Adaptability: You are comfortable moving between vehicle readiness, recovery, logistics, troubleshooting, cleaning, charging, and other operational priorities.
• Documentation Accuracy: You capture incidents, technical concerns, recovery activities, and vehicle status updates accurately and in real time.

Responsibilities

• Perform detailed pre-service and post-service vehicle readiness checks, including mechanical inspections, sensor verification, and required data-processing procedures.
• Respond to in-field vehicle incidents and support safe vehicle recovery, repositioning, extraction, loading, and unloading.
• Operate autonomous vehicles using approved remote-input tools for recovery, repositioning, and vehicle movement through complex environments.
• Assist riders during recovery events, including supporting safe vehicle entry and exit and providing clear updates.
• Support riders and members of the public at pick-up and drop-off locations by answering questions and providing light concierge assistance.
• Use terminal commands, internal applications, and diagnostic tools to troubleshoot system blockers, power-cycle hardware, and flash vehicle firmware.
• Maintain passenger-ready vehicles through interior and exterior cleaning and detailing.
• Manage vehicle charging activities and assist with charging and service infrastructure.
• Support vehicle transportation, movement, and storage across multiple sites.
• Assist with new-market launch activities, including vehicle deployment, site organization, and readiness inspections.
• Track and replenish cleaning supplies, passenger amenities, minor hardware, and fleet consumables.
• Document incidents, technical issues, recovery activities, and vehicle status changes accurately and in real time while supporting both service and test fleet operations as needed.

Qualifications For Success

• 2+ years of experience in fleet operations, logistics, hospitality, aviation ground operations, emergency response, customer service, or a similarly fast-paced environment.
• Proven ability to follow complex procedures accurately while responding with urgency.
• Comfort using terminal commands, mobile devices, laptops, internal applications, and remote vehicle operation tools.
• Valid driver’s license with a clean or excellent driving record.
• Ability to remain calm and professional during high-pressure situations and unexpected roadside events.
• Strong customer service and communication skills.
• Ability to pass a background check, Motor Vehicle Record check, and drug screen.
• Ability to comply with the applicable Substance Abuse Policy.
• Ability to wear safety boots that meet ASTM F2412/F2413 requirements.
• Ability to lift up to 50 pounds.
• Ability to stand, walk, push, pull, squat, bend, and reach throughout the shift.
• Ability to work in workshop, fleet, and outdoor environments in varying weather conditions.

Preferred Qualifications

• Experience with precision driving in high-traffic urban environments.
• Experience supporting autonomous vehicles, fleet operations, roadside response, or vehicle recovery.
• Experience troubleshooting vehicle hardware, software, or firmware.
• Location: Las Vegas, NV.
• Work arrangement: On-site
• Assignment: Full-time (ongoing contract)
• Training: First 8 weeks.
• Training AM Shift: Monday–Friday, 7:30 AM–4:00 PM.
• Training PM Shift: Monday–Friday, 3:30 PM–12:00 AM.
• Training shift assignment is based on business needs.
• Available shifts after training:
• 1st Shift: 7:30 AM–4:00 PM.
• 2nd Shift: 3:30 PM–12:00 AM.
• 3rd Shift: 11:30 PM–8:00 AM.
• Specific workdays after training: TBD.
• Work may take place in workshop, fleet, and outdoor environments in varying weather conditions.
• Physical requirements include lifting up to 50 pounds and regularly standing, walking, pushing, pulling, squatting, bending, and reaching.
• ASTM F2412/F2413-compliant safety boots are required.

You can text us to schedule a quick 10-minute info call and speak with someone from our team before applying.

This is not a formal interview — just a chance to ask questions and learn about next steps.

Text: [phone]

We’ll send you a link to book a time that works for you.

About Our Client

Our client operates an on-demand autonomous ride-hailing service. This role supports the company’s public-facing autonomous vehicle operations through vehicle readiness, field response, rider assistance, fleet logistics, and technical troubleshooting. Team members may support both service and test fleet operations as business needs require. The operation also includes activities related to vehicle deployment and new-market launches.

Our Commitment to You

Ami Arroyo Recruiting is a specialized recruiting partner focused on autonomous vehicles and physical AI. We support the operational ecosystem that makes this technology real—vehicle operations, safety, fleet and field teams, technicians and mechanics, learning and development, customer support, and the behind-the-scenes HR and operations roles that keep programs running. We connect talented people with high-impact work—and we keep the process human, clear, and candidate-centered.

If you thrive where vehicle operations, technology, customer service, and real-world problem-solving come together, we’d love to connect with you!

Equal Opportunity and Work Eligibility

We embrace diversity and are proud to be an Equal Opportunity Employer. All qualified candidates are encouraged to apply and will receive consideration without regard to protected status. While we are not able to sponsor visas at this time, we welcome every candidate eligible to work in the United States to connect with us.