26-2234: EHR Organizational Change Manager

Navitas Business Consulting; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

Navitas Business Consulting in Baltimore, MD is seeking an EHR Organizational Change Manager to join our OCM team within the Office of Enterprise Technology. You will lead structured change management across people, processes, and systems to maximize adoption of new programs.

The role requires ten years in project management and eight years on large IT development projects, including health IT familiarity. You will develop strategies, sponsor development, communications, training, and resistance

Qualifications

• Bachelor’s degree in Business, Communications, Organizational Development, or related field.
• CCMP certification is desirable.
• Prosci or Kotter Change certification is a plus.

Responsibilities

• Manage day-to-day change management activities and adoption.
• Identify issues/risks and recommend mitigation strategies with the program manager.
• Facilitate State agency and Contractor discussions; conduct focus groups to discuss bottlenecks and mitigation plans.
• Document and deliver project management artifacts; propose actions to improve adoption using data analytics.
• Conduct readiness assessments and develop tailored change management plans including communication, sponsor coaching, training, stakeholder analysis, and resistance management.
• Provide transitional support by focusing on stabilization and long-term adoption; visualize adoption metrics via dashboards.

Skills

Organizational Change Management

PMBoK

Leadership experience

Stakeholder management

Data analytics

Education

Bachelor's degree in Business/Communications/OD

CCMP certification

Prosci or Kotter certification

Job description

EHR Organizational Change Manager

Job ID#: 26-2234

Clearance: NA

Location:Baltimore, MD

Who We Are

Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets.

What We Do

At our very core, we’re a group of problem solvers providing our award-winning technology solutions to drive digital acceleration for our customers! With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.

What You’ll Do

Navitas is seeking an Organizational Change Manager who will be an integral member of our OCM team within the Office of Enterprise Technology (OET). Together, we support the implementation of critical enterprise systems. The Organizational Change Manager will focus on establishing the readiness of our internal and external stakeholders within a structured process framework, including, but not limited to, changes to business processes, systems, and technologies. Create and deliver strategies and plans to help employees maximize the adoption of new programs by honing methods of effective and sustainable behavior change. Determine and evaluate the change impacts and organizational readiness to limit potential risk. Conduct post-implementation reviews to assess the decisions and performance related to the change request.

The Organizational Change Manager maintains a broad understanding of project activities assigned to them and processes to apply a structured organizational change management (OCM) approach and methodology for the impact on personnel. Candidates should have a record of proven Change Leader who has results-driven experience in leading large, complex change initiatives. They should have credible expertise in applying and implementing OCM disciplines (e.g., change strategy, sponsor and change advocate development, strategic communications, learning and development, resistance management, change sustainability) within a regulatory environment.

Position Description

His/her responsibilities shall include overall project governance, communications with executives, planning, budgeting, execution, monitoring, control, quality assurance, and implementing course corrections as needed. The Organizational Change Manager is responsible for performing the following:

• Managing day-to-day project activities related to change management and adoption;
• Identifying issues and risks and recommending possible issue and risk mitigation strategies in conjunction with the program manager, specifically related to change management and adoption;
• Facilitating State agency and Contractor discussions/meetings; Facilitating focus groups to discuss bottlenecks hindering adoption, and establishing a mitigation plan
• Documenting and delivering project management-related artifacts. Deliver recommended actions to improve and optimize adoption using Data Analytics and Best Practices
• Conduct a survey assessment to identify potential risk
• Develop a tailored strategy, training, and communication plan
• Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan, stakeholder analysis, and resistance management plan

Additional Responsibilities include, but are not limited to

• Provide transitional support by focusing on change stabilization and optimizing results to ensure long-term success
• Utilize interactive dashboards and reports to visualize and trend adoption metrics
• Measure the success of change and provide lessons learned
• Identify potential personnel risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns
• Understand the client's organization and change management issues, explain the factors involved, and shape organizational solutions to deliver value to the client
• Conduct organizational change readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner
• Be an active and visible coach to executive leaders who are change sponsors
• Create and manage measurement systems to track and report on the adoption, utilization, and proficiency of individual changes
• Identify resistance and performance gaps, and work to develop and implement corrective actions
• Help re-align the organization, its people, and their actions with critical businesses
• Develop surveys, newsletters, and other communication materials as needed
• Facilitate project meetings, assign and manage tasks for change activities

Education

This position requires a Bachelor’s degree in Business, Communications, Organizational Development, or a related field. Candidates who possess a Certified Change Management Professional (CCMP) are desirable. Prosci or Kotter Change certification is a plus.

General Experience

The proposed candidate must have at least ten (10) years of experience in project management.

Specialized Experience

The proposed candidate must demonstrate at least eight (8) years of experience managing complex IT development projects comparable to those described in the Statement of Work, with preferred experience in implementing an electronic health record system. This individual must also have experience in a leadership role for at least three (3) successful projects with an organizational change management component that involve working with stakeholder groups across the organization. The candidate must possess at least five (5) years of experience using PMI's Project Management Body of Knowledge (PMBoK) methodologies and artifacts.

Preferred Experience

• Previous experience with large-scale, technology-related change
• Previous experience working with Electronic Health Record implementations is desired
• Previous experience working with State Government IT development projects is a plus

The salary range listed reflects our standard market pay structure. Final compensation will be determined based on multiple factors, including, but not limited to, the candidate’s unique qualifications, skills required for the position, professional experience, education, and business needs, at the time of hire.

Equal Employer/Veterans/Disabled

Navitas Business Consulting is an affirmative action and equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Navitas Human Resources.

Navitas is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Navitas.