24/7 Onsite Service Desk Shift Supervisor & Process Coach

Revolution Technologies; Chicago (IL); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Revolution Technologies is seeking a Service Desk Process Analyst - Shift Supervisor to provide 24/7 supervisory coverage for the IT Service Desk and Desktop Support teams in Chicago. The role emphasizes coaching, clear incident communications, and acting as the primary escalation point during major incidents.

The ideal candidate brings supervisory experience across end-user IT support, strong written and verbal communication, and the ability to translate technical details for business

Formación

• Supervise IT Service Desk and Desktop Support teams.
• Experience in end-user IT support.
• Ability to translate technical details into business updates.
• Strong written and verbal communication during incidents.

Responsabilidades

• Provide 24/7 supervisory coverage for the service desk and desktop support teams.
• Be accountable for team performance metrics and coaching.
• Act as the primary escalation point during shifts.
• Lead communications during major incidents to the organization.
• Collaborate across shifts to optimize handoffs and incident response.

Conocimientos

Supervisory experience

Coaching

Communication

Incident communications

Process improvement

Descripción del empleo

Revolution Technologies is seeking a Service Desk Process Analyst - Shift Supervisor to provide 24/7 supervisory coverage for the IT Service Desk and Desktop Support teams in Chicago. The role emphasizes coaching, clear incident communications, and acting as the primary escalation point during major incidents.

The ideal candidate brings supervisory experience across end-user IT support, strong written and verbal communication, and the ability to translate technical details for business