24/7 Field Support Engineer, Mission-Critical DoD Systems

Peraton; Omaha (NE); On-site; USD 86,000 - 138,000; Full time

Job summary

Peraton is seeking qualified candidates for an O&M Operations Support Engineer role supporting NORAD and USSPACECOM in the Cheyenne Mountain Complex. The position encompasses on-site, 24x7 operational, technical, and sustainment support for mission-critical systems across hardware, software, networking, cybersecurity, and enterprise mission systems.

Collaboration with engineering, cybersecurity, and operations teams is essential to ensure mission readiness and rapid issue resolution.

Qualifications

• Bachelor’s degree with 5+ years of relevant experience; OR Master’s degree with 3+ years of relevant experience.
• Active Top Secret clearance with SCI eligibility required, ability to obtain and maintain TS/SCI access
• Experience supporting systems administration, operational support, network operations, or technical sustainment activities within secure DoD or mission-critical operational environments
• Experience supporting 24x7 operational support environments and shift-based operations
• Experience troubleshooting hardware, software, networking, and system performance issues within operational environments
• Experience supporting incident response, escalation, operational maintenance, and continuity of operations activities
• Familiarity with Linux and/or Windows operating environments
• Experience maintaining operational logs, incident reports, technical documentation, and operational procedures
• Ability to collaborate across engineering, software development, cybersecurity, integration, and operations teams

Responsibilities

• Provide onsite and on-call 24x7 technical and operational support for mission systems within classified operational environments
• Perform system administration, monitoring, health checks, and operational readiness activities across mission-critical systems and infrastructure
• Troubleshoot and resolve hardware, software, networking, system performance issues in coordination with engineering and support teams
• Conduct preventive and corrective maintenance activities including software patching, updates, configuration changes, and system performance tuning
• Support operational sustainment and continuity of operations activities for mission-critical environments
• Execute incident response activities including initial triage, escalation, coordination with higher-tier support teams, and closure documentation
• Perform backup and restore operations to ensure data integrity, system availability, and operational continuity
• Provide first-line technical support and user assistance for operational systems, access support, and issue resolution
• Support system administration and operational database support activities where required
• Collect, maintain, and update operational logs, incident reports, deficiency reports, checklists, and technical documentation in accordance with program and security requirements
• Ensure compliance with operational procedures, configuration management standards, security requirements, and audit readiness activities
• Support operational reporting, status tracking, and performance metrics for mission and program leadership
• Coordinate with systems engineering, cybersecurity, software development, and integration teams to support operational readiness and issue resolution
• Participate in shift turnover activities, operational briefings, and continuous operational support functions within a 24x7 environment

Skills

Linux

Windows

Operational support

Incident response

Team collaboration

Education

Bachelor’s degree in a relevant field

Master’s degree in a relevant field

Tools

Jira

Confluence

SharePoint

GitLab

Remedy

Splunk

SolarWinds

Job description

Peraton is seeking qualified candidates for an O&M Operations Support Engineer role supporting NORAD and USSPACECOM in the Cheyenne Mountain Complex. The position encompasses on-site, 24x7 operational, technical, and sustainment support for mission-critical systems across hardware, software, networking, cybersecurity, and enterprise mission systems.

Collaboration with engineering, cybersecurity, and operations teams is essential to ensure mission readiness and rapid issue resolution.