24/7 Customer Contact Center Manager

The Exchange; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work eligibility for MilitarySp

Job summary

The Exchange is seeking a Supervisory leader for a 24/7 customer contact center in Dallas. You will oversee a shift, ensure customer inquiries are resolved, and drive performance metrics across the team.

Ideal candidates have 3+ years in customer service within a call center, with a preference for recent experience. A Bachelor's degree is preferred, with emphasis on business administration or management.

Qualifications

• Three years of customer service or customer relations in a call center environment.
• Prior experience in a call center environment in the last 18 months is preferred.
• Bachelor's degree preferred (Business Administration/Management).

Responsibilities

• Supervises a staff of customer contact associates that handle inquiries and manages team performance.
• Prepares daily/weekly/monthly reports on performance.
• Handles complex customer issues involving Military Star, e-Commerce, federal debts, collections, returned checks and ESSO.

Skills

Microsoft Outlook

Microsoft Word

Excel (Intermediate)

Microsoft PowerPoint

Account Services

ATN

CCD

CVS

Education

Bachelor's degree

Business Administration - Preferred

Business Management - Preferred

Tools

MS Office Suite

Job description

The Exchange is seeking a Supervisory leader for a 24/7 customer contact center in Dallas. You will oversee a shift, ensure customer inquiries are resolved, and drive performance metrics across the team.

Ideal candidates have 3+ years in customer service within a call center, with a preference for recent experience. A Bachelor's degree is preferred, with emphasis on business administration or management.