24/7 Alarm Center Supervisor — Lead & Optimize Response

Insight Global; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

A retail employer in Cincinnati is seeking an Alarm Center & Controls Supervisor to lead a team responsible for centralized alarm monitoring and response. The Supervisor will oversee daily operations, provide technical guidance, and drive performance to meet service standards in a 24/7 environment. Ideal candidates should have over 4 years of Alarm Center experience, including 2 years in a leadership role, and the ability to manage a team effectively. The position offers full-time employment with comprehensive benefits.

Qualifications

• 4+ years of Alarm Center experience.
• 2+ years in a lead or supervisor role.
• Experience managing performance against KPIs in high‑volume operational settings.

Responsibilities

• Supervise daily activities of the alarm monitoring team.
• Manage real‑time alarm response and queue prioritization.
• Coordinate with technicians and vendors to resolve issues.

Skills

Alarm Center experience

Performance management

Team management

Job description

A retail employer in Cincinnati is seeking an Alarm Center & Controls Supervisor to lead a team responsible for centralized alarm monitoring and response. The Supervisor will oversee daily operations, provide technical guidance, and drive performance to meet service standards in a 24/7 environment. Ideal candidates should have over 4 years of Alarm Center experience, including 2 years in a leadership role, and the ability to manage a team effectively. The position offers full-time employment with comprehensive benefits.