24-06920 Taxpayer Services Specialist I at Kentucky Department of Revenue

Wayne State University; Oregon (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Taxpayer Services Specialist I to join their dynamic team. This role involves providing essential support to taxpayers by educating them on their tax responsibilities and assisting with tax return reviews. With opportunities for flexible work schedules and ongoing training, this position is perfect for those looking to grow in the tax services field. You will play a crucial role in ensuring compliance with tax laws while maintaining the confidentiality and safety of taxpayer information. If you are passionate about helping others and have strong communication skills, this is the opportunity for you.

Benefits

Flexible Work Schedules

Training Opportunities

Qualifications

• Bachelor's degree required; tax-related experience can substitute education.
• Strong communication skills needed for taxpayer interactions.

Responsibilities

• Educating taxpayers on their tax liabilities and obligations.
• Reviewing tax returns and maintaining accurate records.
• Ensuring confidentiality of taxpayer information.

Skills

Communication Skills

Problem-Solving

Tax Knowledge

Computer Proficiency

Education

Bachelor's Degree

Tools

Agency Computer Systems

Job description

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The Office of Sales and Excise Taxes has an opening for a Taxpayer Services Specialist I in the Division of Miscellaneous Taxes, Tobacco Tax Section. We are seeking a highly motivated individual to provide clear communication and skills with taxpayers and their representative(s), over the phone and occasionally in person, with the Tobacco Taxes.

As a Taxpayer Services Specialist I for the Commonwealth of Kentucky, you will receive the direction and the training needed to successfully review tax returns and resolve problems for taxpayers.

1. Responsibilities include, but are not limited to:

• Educating and advising taxpayers of their tax liabilities/responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.
• Reviewing tax returns as directed.
• Continuously updating notes, histories, and taxpayer information in agency computer systems.
• Recording notes proficiently and accurately into agency computer systems during telephone conversations.
• Moving between computer screens to find information quickly to answer taxpayers’ questions.
• Ensuring the safety and confidentiality of taxpayer information, data, and records.
• Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.
• Performing other duties as assigned.

2. Additional / Supplemental information:

• Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
• Required to comply with all tax laws.
• Mostly at a desk using a computer and telephone.
• Some travel for training and education.
• We offer opportunities for flexible work schedules.
• EDUCATION: Graduate of a college or university with a bachelor's degree.
  
• EXPERIENCE, TRAINING, OR SKILLS: NONE
  
• Substitute EDUCATION for EXPERIENCE: NONE
  
• Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
  
• SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

4. Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Debbie Licato at [e-mail] or 502-564-9734.