24-06920 Taxpayer Services Specialist I at Kentucky Department of Revenue

University of the District of Columbia; Kentucky; On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Taxpayer Services Specialist I to join their team. In this role, you will provide essential support to taxpayers, guiding them through their tax responsibilities and ensuring compliance with regulations. You will engage with taxpayers over the phone and in person, using your strong communication skills to educate them about their tax liabilities and deadlines. This position offers you the chance to develop your expertise in tax administration while working in a supportive office environment. If you are eager to learn and make a difference in your community, this opportunity is perfect for you.

Benefits

Flexible Work Schedules

Training Opportunities

Office Setting

Occasional Travel for Training

Qualifications

• Bachelor's degree required; no prior experience necessary.
• Strong communication and computer skills are essential.

Responsibilities

• Educate taxpayers on tax liabilities and filing deadlines.
• Review tax returns and update taxpayer information accurately.

Skills

Communication Skills

Tax Knowledge

Computer Proficiency

Attention to Detail

Education

Bachelor's Degree

Tools

Agency Computer Systems

Telephone

Job description

The Office of Sales and Excise Taxes has an opening for a Taxpayer Services Specialist I in the Division of Miscellaneous Taxes, Tobacco Tax Section. We are seeking a highly motivated individual to provide clear communication and skills with taxpayers and their representative(s), over the phone and occasionally in person, with the Tobacco Taxes.

As a Taxpayer Services Specialist I for the Commonwealth of Kentucky, you will receive the direction and the training needed to successfully review tax returns and resolve problems for taxpayers.

Responsibilities include, but are not limited to:

• Educating and advising taxpayers of their tax liabilities/responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.
• Reviewing tax returns as directed.
• Continuously updating notes, histories, and taxpayer information in agency computer systems.
• Recording notes proficiently and accurately into agency computers systems during telephone conversations.
• Moving between computer screens to find information quickly to answer taxpayers’ questions.
• Ensuring the safety and confidentiality of taxpayer information, data, and records.
• Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.
• Performing other duties as assigned.

Additional / Supplemental information:

• Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
• Required to comply with all tax laws.
• Mostly at a desk using a computer and telephone.
• Some travel for training and education.
• We offer opportunities for flexible work schedules.
• EDUCATION: Graduate of a college or university with a bachelor's degree.
• EXPERIENCE, TRAINING, OR SKILLS: NONE
• Substitute EDUCATION for EXPERIENCE: NONE
• Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
• SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Probationary Period: This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Debbie Licato at [e-mail] or 502-564-9734.