24-05663 Taxpayer Services Specialist I at Kentucky Department of Revenue

Charlestonsouthern; Kentucky; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a motivated Taxpayer Services Specialist I to join their team. This entry-level role offers the chance to engage with taxpayers, providing essential guidance on tax liabilities and responsibilities. You'll receive comprehensive training to help you review tax returns and resolve issues efficiently. In a supportive office environment, you will ensure the confidentiality of taxpayer information while staying updated on tax laws. This position also allows for flexible work schedules, making it an excellent opportunity for those seeking a balance between work and personal life.

Benefits

Flexible Work Schedules

Training Opportunities

Qualifications

• Entry-level position requiring a bachelor's degree.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Educate taxpayers on tax liabilities and responsibilities.
• Review tax returns and update taxpayer information accurately.

Skills

Communication Skills

Problem-Solving

Attention to Detail

Education

Bachelor's Degree

Tools

Agency Computer Systems

Telephone

Job description

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The Office of Sales and Excise Taxes has an opening for a Taxpayer Services Specialist I in the Division of Sales and Use Taxes, Certification Section. We are seeking a highly motivated individual to provide clear communication and skills with taxpayers and their representative(s) over the phone and occasionally in person to resolve tax matters.

As an entry-level Taxpayer Services Specialist I for the Commonwealth of Kentucky, you will receive the direction and the training needed to successfully review tax returns and resolve problems for taxpayers.

1. Responsibilities include, but are not limited to:

• Educating and advising taxpayers of their tax liabilities and responsibilities, filing deadlines, tax payment obligations, and department policies and procedures.
• Reviewing tax returns as directed.
• Updating notes, histories, and taxpayer information in agency computer systems.
• Recording notes proficiently and accurately into agency computers systems during telephone conversations.
• Moving between computer screens to find information quickly to answer taxpayers’ questions.
• Ensuring the safety and confidentiality of taxpayer information, data, and records.
• Remaining up-to-date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.

2. Additional / Supplemental information:

• Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
• Required to comply with all tax laws.
• Mostly at a desk using a computer and telephone.
• Some travel for training and education.
• We offer opportunities for flexible work schedules.
• EDUCATION: Graduate of a college or university with a bachelor's degree.
  
• EXPERIENCE, TRAINING, OR SKILLS: NONE
  
• Substitute EDUCATION for EXPERIENCE: NONE
  
• Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
  
• SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

4. Working Conditions

Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Katie Skidmore at [e-mail] or 502-564-8913.