2153 Co Manager

Books A Million; York (York County); On-site; USD 42,000 - 65,000; Full time

Job summary

Books A Million is seeking a Co-Manager to lead daily store operations and drive sales while ensuring top customer service and merchandising standards. You will work with the management team as Manager On Duty to implement the merchandising plan and maintain store compliance.

The role requires supervisory experience, strong communication, and the ability to manage shifts and staff performance in a fast-paced retail environment.

Qualifications

• Interpersonal skills for leading store teams and delivering service.
• Strong communication and leadership abilities required.
• Ability to work in a retail supervision role and manage daily store operations.

Responsibilities

• Maximizes profits and customer service by leading category teams and operating the store.
• Operates the store as Manager On Duty with the management team.
• Maintains security and acts as a key-holding manager.
• Handles customer complaints to reach satisfactory outcomes.
• Maintains merchandising standards and stock levels within budget.
• Trains and develops associates and leads.
• Facilitates daily briefings and weekly/monthly meetings.

Skills

Interpersonal Skills

Team Management

Communication (verbal & written)

Customer Service

Education

High school diploma or equivalent

Some college preferred

Tools

Cash register systems

Job description

The Co-Manager manages the day-to-day operation of the store as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service and oversees the execution of the Merchandising plan to maintain compliance and store standards.

The Co-Manager manages the day-to-day operation of the store as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service and oversees the execution of the Merchandising plan to maintain compliance and store standards.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Drops off bank deposit and picks up change order as needed.
• Consults with the General Manager on associate performance.
• Performs other duties as assigned.

Scheduling Requirements

• All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers are Full Time and may work up to 45 hours per week.

Core Competencies

• Interpersonal Skills
• Team Management and Development
• Action Orientation
• Strong verbal and written communication skills

Qualifications And Education Requirements

• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Successful completion of all required background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job