211899 / Technical Support Analyst

Procom Services; San Diego (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT services provider in San Diego is seeking an IT Support professional. Responsibilities include providing incident support for the software toolchain environment, incident management using ITIL principles, and troubleshooting alerts. The ideal candidate has at least 2 years of experience in Git/Gerrit and Linux environments. Strong problem-solving skills and good communication are essential. This position does not support H1B visa holders.

Qualifications

• Minimum 2 years of work experience in administration of Git/Gerrit/Jenkins.
• Experienced in Linux environments and networking topics.
• Fast learner with self-motivation for new technologies.

Responsibilities

• Provide Incident Support to the Software Toolchain environment.
• Manage lifecycle of incidents effectively.
• Monitor and troubleshoot software toolchain alerts.
• Support day-to-day operations of the software toolchain.

Skills

Administration of Git/Gerrit/Jenkins

Linux environments

Scripting experience (Java, Python)

Analytical skills

Problem solving

Customer orientation

Communication skills

Team player

Tools

Artifactory

Job description

Overview

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

• Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc.
• ITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.
• ITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.
• ITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.
• Monitor and troubleshoot the alerts from monitoring system for the software toolchain environment
• Monitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.
• Documentation of technical fix solution and knowhow
• Participate in team meeting if required
• Participate in downtime maintenance testing, if required
• Support the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.
• Knowledge handover upon completion of assignment, if required.

Qualifications

• Work experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc.
• Experienced in Linux environments, comfortable in networking topics
• Scripting experience in Java, Python, is a plus.
• Fast learner and self-motivated in learning in new environment
• Strong analytical and problem solving skills
• Customer orientation
• Good team player and good communication skills
• English (written and spoken) is a must

Additional Information

PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.