2027 Summer Intern: Assoc Analyst Digital Svc & CX (Customer Operations)

Spectrum; Charlotte (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Spectrum offers a paid, full-time 11-week internship designed to provide real-world experience in the telecommunications industry. You’ll work across two teams, participate in professional development, mentorship, and networking activities, and contribute to meaningful customer-experience projects.

You must be a rising senior pursuing a bachelor’s degree with a minimum 3.0 GPA and authorization to work in the U.S. without sponsorship.

Qualifications

• Rising senior with expected graduation between December 2027 and May 2028.
• Currently enrolled in an accredited college or university pursuing a bachelor’s degree.
• Minimum 3.0 GPA in current program.

Responsibilities

• Work with development and journey owners on customer experience projects and handoffs.
• Review scope, requirements, journey maps, and experiences to determine feasibility and technical needs.
• Create documentation about requirements and experiences for the customer journey.
• Lead integration with development teams and ensure communications are ready for handoff to begin development.

Skills

Analytical skills

Communication skills

MS Office proficiency

Education

Bachelor's degree

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

At a Glance

• You’re a motivated student with a current 3.0 GPA or higher currently pursuing a degree in one of the following areas from an accredited college or university:
  • Business Administration or related field
• This is a paid, full-time, 11-week internship designed to give you real-world experience and meaningful exposure to the telecommunications industry in your chosen field.
• Internship program runs from May 26 through August 6, 2027.
• In addition to role-specific projects, you’ll take part in professional development sessions, networking opportunities, mentorship and experiences that help you grow personally and professionally.

The Spectrum Internship Experience

As part ofAmerica’s Connectivity Company®, you’ll join a team that serves millions of customers and communities nationwide, while gaining valuable insight into the work that powers connection every day.

Throughout the summer, you’ll contribute to meaningful work, strengthen your skills and have opportunities to:

• Grow your skills in a dynamic, innovative business environment.
• Build connections with team members and senior leaders who can help you better understand our business and what it’s like to work here.
• Learn from a mentor, who can provide guidance, support and career advice.

What you can expect in this role

As a Spectrum intern, you’ll spend the summer working alongside two teams: your respective department and your intern cohort.

Department and team-focused projects account for about 80% of your schedule. You’ll spend the other 20% on internship experiences that include a kickoff conference, professional development sessions and networking activities, webinars, community service, cross-functional projects and final presentations.

This experience is designed to help you explore your interests, expand your network and leave with a deeper understanding of both your field and the impact of our business.

Internship responsibilities may include:

• Work with the development team and fully take over customer experience projects when communications are ready to be handed off to the development team
• Review and work with the scope, project details, requirements, journey maps, and experiences provide by the journey owners to determine feasibility, vet recommendations, and validate technical needs for the work that goes into development
• Work jointly with the journey owners on creating documentation about requirements and experiences for the customer journey
• Lead the integration with the development team and all interactions while helping ensure the technical aspects of the communications are ready to hand off so development work can begin

Required Qualifications

• Must be a rising senior with an expected graduation date between December 2027 and May 2028
• Must be currently enrolled in an accredited College or University completing a bachelor’s degree
• Must have at least a 3.0 GPA or greater in current program
• Ability to travel locally to Spectrum intern development events and activities throughout the program
• Authorization to work in the U.S. without restrictions or need for future sponsorship

Preferred Qualifications

• Analytical skills
• Communication Skills - Verbal and Written
• Proficiency in Microsoft Office: Word, Excel, PowerPoint

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.