2027 Spring - Intern - Airport Customer Service (ACS)

Frontier Airlines, Inc.; Denver (CO); On-site; USD 28,000 - 34,000; Full time

Job summary

Frontier Airlines invites applications for the 2027 Spring Intern, Airport Client Service (ACS) in Denver, CO. You will support the ACS organization to improve operational performance and collaborate with ACS Directors on 2026 initiatives, gaining hands-on experience through project work and on-the-job training.

The internship runs 1/11/2027 – 5/21/2027 and will be based in Denver. The program emphasizes training standardization, materials updates, dashboard support, and procedures documentation

Qualifications

• Fluent in both written and verbal communication skills.
• Bilingual (English and Spanish) preferred.
• Strong oral, written and presentation communication skills.
• Must be able travel for extended periods of time and work weekends.
• Knowledge of Microsoft Products.
• Ability to proofread, strong attention to detail and ability to effectively manage and prioritize assignments.
• Lesson and curriculum planning skills.

Responsibilities

• Training standardization and compliance management
• Department Manual Updates
• Update training materials
• ACS Dashboard support
• Audit reporting functions
• Reduce printed materials for classes
• Review, enhance and document ACS procedures

Skills

Communication skills

Bilingual (English/Spanish)

Proofreading and attention to detail

Prioritization and time management

Public speaking / presentation skills

Curriculum planning skills

Tools

Microsoft Office

Job description

Why Work for Frontier Airlines?

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.

What We Stand For

Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.

Who We Are

Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard-working aviation professionals pride themselves in delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

What Will You Be Doing?

The 2027 Spring Intern, Airport Customer Service (ACS) will have the opportunity to gain experience in airline operations at Frontier Airlines by supporting the Airport Customer Service (ACS) organization to improve operational performance and work with the ACS Directors to support 2026 initiatives. The intern will gain experience throughout ACS through assigned project work and on the job training. This internship is for Spring 2027 -1/11/2027 - 5/21/2027 based in Denver, CO.

Essential Functions

• Training standardization and compliance management
• Department Manual Updates
• Update training materials
• ACS Dashboard support
• Audit reporting functions

Other Functions

• Reduce printed materials for classes
• Review, enhance and document ACS procedures

Qualifications

• Fluent in both written and verbal communication skills
• Bilingual (English and Spanish) is preferred

Knowledge, Skills And Abilities

• Strong oral, written and presentation communication skills
• Must be able travel for extended periods of time and work weekends
• Knowledge of Microsoft Products
• Ability to proofread, strong attention to detail and ability to effectively manage and prioritize assignments
• Lesson and curriculum planning skills

Equipment Operated

Competency and comprehensive knowledge of PC, fax, scanner, digital camera, video camera, general office equipment, LCD, copy machine and various industry standard printers (ticketing, baggage and telex)

Work Environment

Typical office environment adequately heated and cooled.

Must be flexible and willing to work long hours to accommodate training needs that may include nights, weekends, and holidays.

Physical Effort

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.

Supervision Received

Close Supervision: The incumbent is assigned duties according to specified procedures and receives detailed instructions. Work is checked frequently.

Positions Supervised

• None

Generally, not required.

Please note: this posting has a closing date of on or before 11/13/2026, midnight MT.

Class Year

Engineering & IT

All Other

Freshman
$20.50
$20.00
Sophomore
$21.50
$20.50
Junior
$22.50
$21.50
Senior
$23.50
$22.50
Graduate Program
$25.50
$24.50

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affiliate Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.