2027 Part-Time Fan Experience Representative

Red Bull; Harrison (NJ); On-site; USD 21,000 - 28,000; Part time

Job summary

RedBull New York is seeking a Fan Experience Representative to deliver top-tier customer service to fans at match days and related events at Sports Illustrated Stadium in Harrison, NJ.

This is a part-time role requiring availability for all regular game days and events; you will be one of the first contacts for fans and an extension of the Member Services team.

You will help create a welcoming atmosphere and ensure fans have a positive experience during Red Bull NY events.

Responsibilities

• Provide the highest level of customer service to fans at match-day and non-RedBull events.
• Be one of the first points of contact with fans and serve as an extension of the Member Services department.

Job description

RedBull New York (“RBNY”) are one of 30 teams in Major League Soccer (MLS) and one of the league’s ten original charter clubs. Founded in 1996, RBNY has competed in MLS since its inception. RBNY’s First Team plays its home matches at Sports Illustrated Stadium in Harrison, New Jersey and its Second Team plays its home matches at Montclair State University. RBNY are owned by the Austrian beverage company RedBull GmbH, after which the team is named.

RBNY’s First Team is a three-time MLS Supporters’ Shield winner and a two-time Conference Champion, while the Second Team is the 2025 MLS NEXT Pro Champion. RBNY also operates one of the nation’s premier youth soccer development programs, spanning local partnerships across New York and New Jersey. RBNY’s Academy is ranked among the top development organizations in the country.

POSITION SUMMARY

The primary function of the Fan Experience Representative position is to provide the highest level of customer service to all fans in attendance on match-day and non-RedBull matches/events. You will act as one of the first points of contact with fans, and as an extension of the Member Services department.

This is a part-time position working all regular game day hours and events at Sports Illustrated Stadium.