2027 Guest Experience Coordinator Supervisor

Under Canvas; West Yellowstone (MT); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Employee housing available

Job summary

Under Canvas is recruiting a Guest Experience Coordinator Supervisor for seasonal work in West Yellowstone, MT. The role is hourly, with the option of team member housing during employment.

You will engage guests, create extraordinary outdoor experiences, and act as a brand ambassador for Under Canvas. The position emphasizes cross-department collaboration across Guest Experience, Front Desk, Adventures, and other areas, with a focus on delivering memorable activities and events in outdoor

Qualifications

• Experience in guest interaction within resorts, hotels, or hospitality environments.
• Service-minded with a passion for guest service experience.
• Genuine, outgoing, friendly and dynamic team player.
• Teamwork and adaptability in fast-paced settings.

Responsibilities

• Lead and develop guest-experience initiatives, delegating tasks and guiding the team.
• Coordinate cross-department activities across Guest Experience, Front Desk, Adventures, Food & Beverage and Groups.
• Welcome guests on arrival, confirm activities, and set the tone for their stay.
• Share local knowledge and recommendations for activities and attractions.
• Anticipate workflow and delegate tasks to the Guest Experience team as needed.
• Build relationships with third-party vendors for off-site activities.
• Participate in weekly calls to coordinate with Adventures and resolve issues.
• Manage on-site events and ensure high guest satisfaction.
• Oversee budget and cost controls for on-site activities.
• Support headquarters with resources and leads for growth.
• Conduct on-site activities (stargazing, nature walks, yoga, live music).
• Ensure events and programs are well attended and valued.

Skills

Effective Communication

Adaptability

Decision Making

Initiative

Education

High School Diploma/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2027 Guest Experience Coordinator Supervisor

Seasonal Field Yellowstone, West Yellowstone, MT, US

Salary Range: $18.00 To $19.00 Hourly

Summary

Under Canvas is America's leading glamping company. We welcome go-getters of all types who are able to jump in head first and contribute to a fast-growing company. As a Guest Experience Coordinator Supervisor, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes the option of team member housing for the duration of employment. This position is ideal if you love working outdoors for long periods of time and requires cross-departmental collaboration in a number of functional areas.

Competencies

• Effective Communication
• Adaptability
• Decision Making
• Initiative

Key Responsibilities

• Ability to exhibit leadership skills via team management, delegation, and prioritization, all while positively engaging with on-site guests and upcoming arrivals.
• Effectively coordinate and execute tasks cross-departmentally including but not limited to Guest Experience, Front Desk, Adventures, Food & Beverage & Groups.
• Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay.
• Share passion, knowledge, and recommendations for activities and attractions to experience in the local community.
• Anticipate workflow and appropriately delegate tasks to Guest Experience team.
• Coordinate off-site activities for guests and clients by maintaining and building relationships with third-party adventure vendors.
• Maintain weekly calls with corporate Adventures team to troubleshoot challenges and discuss future opportunities.
• Exercise best judgement, tact, and resourcefulness when exercising company policies and addressing concerns with the appropriate department(s) as needed.
• Find ways to streamline processes to maximize efficiency and resource use.
• Cultivate and share resources and leads with headquarter teams for departmental growth.
• Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events, and holiday themed activities.
• Ensure all events, adventures, and company programs are well attended and received.
• Strive for excellence in guest experience across all departmental priorities.
• Demonstrate accountability & diligence with all associated priorities.
• Exercise leadership abilities to develop team strengths and opportunities.
• Control costs (on-site activities) and maintain monthly budget.
• Participate in weekly and daily meetings.
• Ensure all upcoming events and VIP arrivals have a point person.
• Oversee all Retail operations including ordering, inventory, product, and financial management.
• Weekly/bi-weekly/monthly action plan to help drive NPS and value for price paid.
• Other duties as assigned.

Preferred Qualifications

• High School Diploma/GED
• Prior Under Canvas or supervisory experience a plus
• Minimum two years of experience with guest interaction in resorts, hotels, or hospitality
• Service-minded with passion for guest service experience
• Genuine, outgoing, friendly, and dynamic
• Passion for the Great Outdoors and America's National Parks
• Teamwork and adaptability

Additional Information

• PPE may be required.
• Must be able to lift 45 lbs independently.
• Extensive walking, standing, bending, twisting, lifting, and maneuvering in outdoor environments.
• Ability to work in extreme weather conditions.
• Tip Certification Required.
• Background check and/or motor vehicle records check may be required.

Compensation and Benefits

• Health Insurance
• 401(k) eligibility as required by law
• Discounted stays and partner discounts
• Employee housing available (restrictions apply)
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer.