2027 Guest Experience Coordinator Supervisor

Under Canvas Inc.; Surry (ME); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) eligibility

Employee housing

Discounted stays

Employee Assistance Program

Job summary

Under Canvas Inc. is seeking a Guest Experience Coordinator Supervisor for the season. You will lead guest interactions, coordinate across departments, and help create extraordinary outdoor experiences at our remote-location camps.

You will train and supervise the Guest Experience team, manage daily operations, and ensure high guest satisfaction while partnering with local vendors and headquarter teams. This role requires outdoor endurance and a passion for the outdoors.

Qualifications

• Minimum two years of guest interaction in resorts, hotels, or hospitality.
• Service-minded with passion for guest service experience.
• Genuine, outgoing, friendly, and dynamic.

Responsibilities

• Lead and delegate tasks across Guest Experience and related departments.
• Welcome guests, confirm activities, set the tone.
• Coordinate off-site adventures with vendors.
• Maintain weekly calls with Adventures team.
• Help manage on-site events and activities.
• Monitor costs and support budget adherence.

Skills

Effective Communication

Adaptability

Decision Making

Initiative

Education

High School Diploma/GED

Job description

Summary

As a Guest Experience Coordinator Supervisor, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes the option of team member housing for the duration of employment. This position is ideal if you love working outdoors for long periods of time and requires cross-departmental collaboration in a number of functional areas.

Competencies

• Effective Communication
• Adaptability
• Decision Making
• Initiative

Key Responsibilities

• Ability to exhibit leadership skills via team management, delegation, and prioritization, all while positively engaging with on-site guests and upcoming arrivals.
• Effectively coordinate and execute tasks cross-departmentally including but not limited to Guest Experience, Front Desk, Adventures, Food & Beverage & Groups.
• Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay.
• Share passion, knowledge, and recommendations for activities and attractions to experience in the local community.
• Anticipate workflow and appropriately delegate tasks to Guest Experience team.
• Coordinate off-site activities for guests and client by maintaining and building relationships with third-party adventure vendors.
• Maintain weekly calls with corporate Adventures team to troubleshoot challenges and discuss future opportunities.
• Exercise best judgement, tact, and resourcefulness when exercising company policies and addressing concerns with the appropriate department(s) as needed.
• Find ways to streamline processes to maximize efficiency and resource use.
• Cultivate and share resources and leads with headquarter teams for departmental growth.
• Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events, and holiday themed activities.
• Ensure all events, adventures, and company programs are well attended and received.
• Strive for excellence in guest experience across all departmental priorities.
• Demonstrate accountability & diligence with all associated priorities.
• Exercise leadership abilities to develop team strengths and opportunities.
• Control costs (on-site activities) and maintain monthly budget.
• Participate in weekly and daily meetings.
• Ensure all upcoming events and VIP arrivals have a point person.
• Oversee all Retail operations including ordering, inventory, product, and financial management.
• Weekly/bi-weekly/monthly action plan to help drive NPS and value for price paid.
• Other duties as assigned.

Preferred Qualifications

• High School Diploma/GED
• Prior Under Canvas or supervisory experience a plus
• Minimum two years of experience with guest interaction in resorts, hotels, or hospitality
• Service-minded with passion for guest service experience
• Genuine, outgoing, friendly, and dynamic
• Passion for the Great Outdoors and America's National Parks
• Teamwork and adaptability

Additional Information

• PPE may be required.
• Must be able to lift 45 lbs independently.
• Extensive walking, standing, bending, twisting, lifting, and maneuvering in outdoor environments.
• Ability to work in extreme weather conditions.
• Tip Certification Required.
• Background check and/or motor vehicle records check may be required.

Compensation and Benefits

• Health Insurance
• 401(k) eligibility as required by law
• Discounted stays and partner discounts
• Employee housing available (restrictions apply)
• Employee Assistance Program

Under Canvas is an Equal Employment Opportunity Employer.

With locations near America's most iconic national parks, and backed by KSL Capital Partners, Under Canvas is building a multi-brand platform with ambitious growth plans and a world-class team to support its expansion.