2027 Guardian Summer Intern, HR Technology Knowledge Management & AI Operations

Guardian Life; Bethlehem (Northampton County); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Paid internship

Networking with senior leaders

Mentorship opportunities

Hybrid work environment

Job summary

Guardian Life's 2027 Summer Internship in HR Technology Knowledge Management & AI Operations offers a paid 10-week program in Bethlehem, PA, with hybrid in-office requirements. Interns collaborate with HR technology teams, review policies and knowledge content, and gain exposure to AI-enabled employee support tools while interacting with senior leaders.

As a current junior, you will map workflows, create process documentation, and test AI agents within Workday, while developing practical

Qualifications

• Strong written and verbal communication with attention to detail.
• Ability to analyze information, identify patterns and gaps.
• Ability to manage multiple priorities in a fast-paced environment.
• Interest in HR tech, knowledge management, processes and AI tools.
• Ability to create clear, user-friendly documentation.

Responsibilities

• Review and assess existing HR policies, SOPs and knowledge articles.
• Analyze content across repositories including NeoCase and Inside Guardian.
• Standardize document formats, templates and content structures.
• Identify outdated or duplicative documentation and recommend improvements.
• Create clear, user-friendly process documentation for HR/Workday transactions.
• Develop process maps, job aids and reference materials for knowledge support.
• Test and evaluate AI-powered agents supporting employee inquiries in Workday.
• Assess agent responses for accuracy and policy compliance.
• Document findings and provide recommendations to improve AI quality.
• Support metrics and testing frameworks to monitor agent performance.

Skills

Communication skills

Analytical thinking

Multitasking

HR technology interest

Documentation skills

Education

HR / Business / Information Systems coursework

Related field coursework

Tools

Workday

HR systems

Knowledge repositories

AI tools

Job description

## 2027 Guardian Summer Intern, HR Technology Knowledge Management & AI OperationsApply: Hybrid - In office 3 days per week: Bethlehem: Full time: Posted 2 Days Ago: End Date: November 14, 2026 (30+ days left to apply): R000110260Our 2027 Summer Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving global financial services company. You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our offices. This 10-week internship provides you with realistic experiences and information of what it is like to work at Guardian.**Internship Dates:**The internship program will run from **Thursday, May 27, 2027- Friday, August 6, 2027**.We review applications on a rolling basis, and we encourage you to apply as soon as you are ready. The application window will close on **Friday, November 13th, 2026, at 11:59PM ET** or when role(s) have been filled, whichever comes first.**You are:**A current junior (graduation date of May 2028) who is fueled by collaboration, able to listen and make quick decisions and thrive in a goal-oriented environment.**Location (Housing is not provided):*** Bethlehem, PA**You have:****Required Qualifications*** Strong written and verbal communication skills, with exceptional attention to detail and organizational abilities* The ability to analyze information, identify patterns, gaps, inconsistencies, and improvement opportunities* The ability to manage multiple priorities in a fast-paced environment* An interest in HR technology, knowledge management, process improvement, and AI-enabled employee support tools* The ability to create clear, user-friendly documentation that simplifies complex processes**Preferred Qualifications*** Coursework or experience in Human Resources, Business, Information Systems, Technology, Communications, Organizational Development, or a related field* Familiarity with Workday, HR systems, case management tools, knowledge repositories, or employee self-service platforms* Experience creating process maps, job aids, workflow diagrams, SOPs, templates, or reference materials* Exposure to AI-powered tools, digital assistants, chatbots, automation, or testing scenarios* Interest in knowledge taxonomy, metadata, search optimization, content categorization, or AI-enabled knowledge solutions**You will:*** Review and assess existing HR policies, SOPs, process documentation, work instructions, and knowledge articles* Analyze content maintained across various repositories including NeoCase and Inside Guardian* Standardize document formats, templates, naming conventions, and content structures* Identify outdated, duplicative, or inconsistent documentation and recommend improvements* Create clear, user-friendly process documentation that simplifies complex HR and Workday transactions* Develop process maps, job aids, workflow diagrams, and reference materials to support agentic capabilities and improve overall HR knowledge repository* Test and evaluate AI-powered agents and digital assistants supporting employee inquiries within Workday* Assess agent responses for accuracy, completeness, consistency, and policy compliance* Execute testing scenarios across key employee lifecycle transactions and HR support topics* Identify knowledge gaps, response failures, and opportunities to improve agent effectiveness* Document findings and provide recommendations to enhance AI response quality and user experience* Support the development of metrics, scorecards, and testing frameworks used to monitor agent performance* Organize and prepare documentation for future migration into Workday knowledge repositories and AI-enabled solutions* Map policies, SOPs, and process documentation to corresponding Workday business processes and employee lifecycle activities* Support the design of knowledge taxonomies, metadata, search structures, and content categorization standards* Have the opportunity to work and learn from supportive leaders, mentors, and team members across the organization who will help coach you as you develop your professional career* Learn about Guardian’s purpose, values, how we work, and our suite of product and service offerings* Build a network of colleagues and have a sense of community with other interns and other parts of the business* Think broadly and ask questions about data, facts, and other information**We offer:*** Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way* Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent* Colleague Engagement Communities that create inclusive spaces where you can feel valued and connected* Social responsibility in all aspects of our work- we volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability**Eligibility:*** Applicants must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship are not available for this position.* **You must be available for the full program dates of the internship program.**If you have any questions regarding the application process, please feel free to email Guardian\\[e-mail].**Salary Range:**$20.00 - $35.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. **Our Promise** At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. **Inspire Well-Being** As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. *Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.* **Equal Employment Opportunity** Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. **Accommodations** Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site. **Visa Sponsorship** Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future. **Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment** As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools\") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [e-mail], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [e-mail].