2027 Bloomberg Customer Support Representative (Cantonese Speaker) - January 2027

Bloomberg; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Bloomberg is seeking a Customer Support Representative to assist a diverse global client base, helping users maximize Bloomberg products and services. You will troubleshoot issues, support installations and onboarding, and guide clients through workflows to build proficiency.

You will communicate across regions and channels, contribute to continuous learning, and grow within a fast-paced, global team dedicated to client success.

Qualifications

• Bachelor's degree or equivalent experience.
• Fluency in Cantonese and English (written and verbal).
• Strong communication and customer service skills across phone, email and messaging channels.
• Interest in financial markets, technology, and client-focused problem solving.

Responsibilities

• Provide responsive support across Bloomberg products and services via phone, chat, and email.
• Troubleshoot software, hardware, connectivity, authentication, and application issues; assist with installations and onboarding.
• Educate clients on Bloomberg workflows to build confidence and long-term relationships.
• Collaborate with regional teams to resolve complex issues and drive process improvements.

Skills

Cantonese & English

Customer service

Analytical thinking

Problem solving

Communication

Education

Bachelor's degree or equivalent experience

Job description

The Company

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. As a global leader in financial information, news, and analytics, Bloomberg gives decision-makers a critical edge by connecting them to a dynamic network of data, people, and ideas. Through innovative technology, the company delivers real-time market intelligence and insights to more than 350,000 subscribers worldwide.

A career at Bloomberg means helping power the products, systems, and relationships that help drive global financial markets. You'll join a team of problem-solvers in a fast-paced, collaborative environment where continuous learning, innovation, and client impact are at the center of everything we do. With a diverse workforce and a culture built on inclusion, curiosity, and excellence, Bloomberg empowers employees to do their best work while building meaningful careers.

What's the Role?

As a Bloomberg Customer Support Representative, you will serve as a trusted partner to a diverse global client base, helping users maximize the value of Bloomberg's products and services. Sitting at the intersection of technology, financial markets, and client engagement, you'll provide responsive support and solutions across Bloomberg's products and services, while developing expertise that serves as a strong foundation for career growth across the company.

You will troubleshoot software, hardware, connectivity, authentication, and application-related issues; support product installations, onboarding, and account access; and help clients navigate the tools and workflows they rely on to make critical business decisions. Through phone, instant messaging, and email, you'll diagnose issues, coordinate with internal partners, and ensure a seamless client experience.

Beyond troubleshooting and support, you will educate clients on Bloomberg products and workflows, helping them build confidence and proficiency while strengthening long-term relationships. You'll collaborate with colleagues across regions and functions to resolve complex challenges, drive process improvements, and deliver the high-quality service our clients depend on every day.

As part of our global Customer Support team of hundreds of professionals supporting clients in over 15 languages, you'll gain exposure to financial markets, enterprise technology, and client engagement while building a strong foundation for long-term career growth at Bloomberg.

What's in it for you?

Industry-Leading Training

We invest heavily in your development from day one through an immersive 8-week training program designed to build your knowledge of Bloomberg products, client workflows, financial markets, technical troubleshooting, and service excellence.

Continuous Learning

Following training, you'll join a global team that supports clients around the clock while continuing to expand your expertise through hands-on experience, mentorship, and ongoing learning opportunities. You'll gain exposure to financial institutions, market participants, and Bloomberg's technology solutions, developing valuable skills in client engagement, problem solving, communication, and technical support.

Bloomberg is committed to internal mobility and long-term career growth. Customer Support provides a strong foundation for a variety of career paths across the company, including Analytics & Sales, Data, Enterprise Services, Finance, Product Support, and Corporate Functions.

Who you are?

You are naturally curious, solution-oriented, and energized by helping others succeed. You thrive in fast-moving environments, enjoy solving problems, and are motivated by delivering exceptional client experiences. You can quickly absorb new information, balance multiple priorities, and communicate effectively with a wide range of audiences.

You are interested in financial markets and technology, approach challenges with a growth mindset, and enjoy collaborating with others to find solutions. Most importantly, you take ownership, act with urgency, and are committed to delivering a high standard of service every day.

You'll Need to Have

• Bachelor's degree or equivalent experience
• Eligibility to start a full-time role in 2027
• Fluency in both Cantonese and English (written and verbal)
• Strong communication and customer service skills, with the ability to support clients through phone, email, and messaging channels
• Demonstrated interest in financial markets, technology, and client-focused problem solving
• Strong analytical, critical thinking, and troubleshooting skills
• Ability to quickly learn new technologies and workflows while managing multiple priorities with accuracy and attention to detail
• Ability to work independently and collaboratively in a fast-paced, global environment
• Intellectual curiosity, a growth mindset, and interest in building a long-term career at Bloomberg

We'd Love to See

• Experience in a client-facing, customer service, support, or operations-focused role
• Interest in financial services, fintech, or capital markets
• Aptitude for troubleshooting technology-related challenges and navigating software-based environments
• Awareness of data privacy, information security, and responsible data handling practices
• Demonstrated initiative through internships, leadership experiences, projects, extracurricular activities, or community involvement
• A collaborative mindset and passion for improving client and team outcomes

You'll need to be able to:

• Start full-time work in January 2027
• Occasionally work weekends or on a bank holiday (weekday off in lieu)

AI tools can be useful for interview preparation and research. Use them to brainstorm practice questions, refine a study plan, or simulate a role play. During the interview, however, we ask that your responses reflect your own experiences, judgment, critical thinking, and communication skills, and that you do not use AI tools at any point during the interview process. This helps us accurately assess your skills and potential, while also ensuring a fair and consistent experience for all candidates.

Accommodations

Bloomberg provides reasonable adjustment/accommodation to individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format or using specialized equipment. To request an adjustment/accommodation to apply for a job, please email [e-mail]. We may share your information with a third party provider of accommodations services who may use this information to reach out to you for the purposes of accommodating your application.

Equal Opportunity

Bloomberg is an equal opportunity employer and prohibits discrimination in employment. It is Bloomberg's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a "Protected Characteristic"). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.