2026-A Information Technology Analyst (11/2026)

City of Prattville; Prattville (AL); On-site; USD 25,000 - 39,000; Full time

Job summary

The City of Prattville is seeking an IT Support Technician to assist in the administration of city IT systems and provide frontline support to staff. This non-exempt position demands hands-on troubleshooting, hardware/software installation, and user account management in a dynamic municipal environment.

You will monitor service tickets, resolve issues, assist with camera systems, and coordinate with vendors. A related bachelor's degree is preferred.

Qualifications

• A bachelor's degree or higher in a related field is preferred.
• Experience with helpdesk processes and ticketing systems.
• Ability to communicate with vendors and internal users.
• Knowledge of IT hardware and software installation and maintenance.

Responsibilities

• Provide end-user IT support and resolve issues from service tickets.
• Install and configure hardware, software, and network components.
• Create and manage user accounts and permissions.
• Assist with network infrastructure tasks and camera systems.
• Support and monitor security and access control systems.

Skills

End-user support

Ticketing

Network troubleshooting

Vendor communication

User training

Virus removal

Education

Bachelor's degree in a related field

Job description

This position provides support for the city’s information technology operations. FLSA status is Non-Exempt.

• Provides information technology end-user support. (40%)
  • Monitors IT service tickets and resolves issues for users.
  • Troubleshoots network issues on devices such as printers and computers.
  • Communicates with vendors to resolve problems.
  • Instructs users on changes in hardware and software.
  • Identifies, transports, and scans equipment that been infected with viruses or other malicious software.

• Participates in the installation of information technology hardware, software, and network infrastructure. (40%)
  • Participates in the installation of new software.
  • Researches, modifies, and applies patches, changes, and updates.
  • Assists in the installation of new hardware including desktops, laptops, tablets, smartphones, radios, printers, etc.
  • Assists in the installation of network cables.
  • Sets-up, manages, deploys, and troubleshoots camera systems.
  • Sets-up new cell phone for users and ensures proper function.
• Manages user accounts, permissions, etc. (10%)
  • Creates and manages user accounts for all city employees and assigns appropriate permissions and group memberships.
  • Manages and troubleshoots access control security systems.
• Performs a variety of related duties. (10%)

• Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.

• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain a valid driver's license issued by the State of Alabama for the type of vehicle or equipment operated.

KNOWLEDGE REQUIRED BY THE POSITION

• Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
• Knowledge of the installation, maintenance, and repair of information technology hardware, software, and peripherals.
• Knowledge of backup and recovery systems.
• Knowledge of the principles used in analyzing, evaluating, modifying, installing, maintaining, expanding, networking, and testing information systems and technology.
• Knowledge of helpdesk and user support principles.
• Knowledge of job-related software programs.
• Skill in troubleshooting and resolving computer hardware and software problems.
• Skill in problem solving.
• Skill in prioritizing and planning.
• Skill in interpersonal relations.
• Skill in the use of such office equipment as a computers, scanner, fax machine, and copier.
• Skill in oral and written communication.

SUPERVISORY CONTROLS

The IT Director assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES

Guidelines include industry best practices; manufacturer installation, operations, and repair manuals; and department and city policies and procedures. These guidelines require judgment, selection, and interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of varied technical duties. Frequent changes to industry standards and the variety of systems to be managed contribute to the complexity of the position.
• The purpose of this position is to assist in the administration of city IT systems. Successful performance contributes to the efficiency and effectiveness of a variety of city operations.

CONTACTS

• Contacts are typically with coworkers, vendors, contractors, representatives of external organizations, and the general public.
• Contacts are typically to exchange information, resolve problems, trains persons, and provide services.

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity.
• The work is typically performed in an office, computer room, stockroom, or warehouse. The employee is exposed to dust, dirt, and grease. The work may be performed outdoors, occasionally in cold or inclement weather. Work requires the use of protective devices such as masks, goggles, gloves, etc.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

None.

EEOC COMMITMENT

The City of Prattville is committed to maintaining equal employment opportunity by considering job applicants and employees for hiring and advancement on the basis of job-pertinent individual differences and not on the basis of extraneous factors such as race, color, religion, sex, national origin, physical and mental disability, marital status, sexual orientation, genetics,status as current or former uniformed service member, or any other classifications protected by law.