(2016) Supervisor, Mobile Crisis Outreach Team

Bluebonnet Trails Community MHMR Center; Marble Falls, Round Rock (TX, TX); On-site; USD 43,766 - 48,932; Full time

Benefits offered by this job

Wilco Crisis Differential – $1.00

Supervisory On-Call stipend

Flexible scheduling

Job summary

Bluebonnet Trails Community MHMR Center is seeking an MCOT Supervisor to lead a mobile crisis team in Marble Falls, Texas. This role involves overseeing daily operations, ensuring quality crisis responses, and collaborating with community partners to provide care for individuals in urgent need.

The ideal candidate should hold a Bachelor's degree in Human Services and have significant experience in crisis management. The position offers competitive compensation based on experience and qualifications, along with additional on-call stipends.

Qualifications

• 2+ years of case management experience required.
• 3+ years of crisis experience required.
• Bilingual in Spanish preferred.

Responsibilities

• Oversee daily operations and staff activities.
• Provide clinical consultation and support high-quality care.
• Collaborate with community partners for effective service delivery.

Skills

Crisis intervention

Communication skills

Team leadership

Culturally responsive practices

Education

Bachelor's degree in Human Services

Comprehensive knowledge of mental health diagnoses

Tools

Integrated computer database programs

Job description

MCOT services are community-based and available 24 hours per day, every day of the year. Under the direction of the MCOT Program Manager, the MCOT Supervisor oversees day-to-day team and program operations, including referral management, triage of assessments, and coordination of timely crisis response services. The Supervisor ensures the team utilizes the most effective, least restrictive, and evidence-based interventions until the crisis is resolved or the individual is transitioned to a more clinically appropriate level of care.

Our Vision is Healthy and Fulfilled Lives, and MCOT plays a critical role in providing expedited access to care during urgent and emergent behavioral health situations. As an essential mobile crisis provider, MCOT serves children, adolescents, and adults experiencing crises related to behavioral health, substance use, intellectual and developmental disabilities, or co‑occurring needs. The MCOT Supervisor provides direct supervision, leadership, and support to the clinical team while maintaining active involvement in crisis response as needed.

Our Mission is to continuously improve the health and independence of the persons we serve. In addition to immediate crisis intervention, MCOT provides follow-up services aimed at stabilization and relapse prevention. Services may include case management, individual and group skills training, Person‑Centered Recovery Planning, supported housing and employment, discharge planning, and linkage to ongoing care.

Critical Impact

The MCOT Supervisor ensures a coordinated and timely response to urgent and emergent crisis needs. This role includes daily oversight of staff activities, prioritization of work assignments, and provision of clinical consultation to support high‑quality care delivery. The Supervisor may also complete face‑to‑face crisis and clinical assessments as needed to support team capacity and service demands.

Using advanced skills in de‑escalation, crisis intervention and prevention, and safety planning, the MCOT team works collaboratively with individuals, families, and community partners to assess needs and determine appropriate next steps. This position requires a strong working knowledge of person‑centered, trauma‑informed care principles and best practices for individuals experiencing mental health, substance use, intellectual and developmental, and co‑occurring crises.

The MCOT Supervisor plays a critical leadership role in fostering effective collaboration with law enforcement, medical providers, schools, families, and social service agencies, while ensuring culturally responsive and equitable service delivery across diverse populations.

Key Responsibilities

• Leads the recruitment, hiring, onboarding, and ongoing development of MCOT Crisis Clinicians
• Provides daily supervision, coaching, and clinical consultation, including triage of assessments and prioritization of staff assignments
• Oversees staff scheduling and workload distribution to ensure effective 24/7 coverage
• Conducts or supports face‑to‑face crisis and clinical assessments as needed
• Monitors documentation and reporting to ensure accuracy, timeliness, and compliance with program standards
• Promotes person‑centered, trauma‑informed practices, emphasizing critical thinking, safety planning, and solution‑focused interventions
• Communicates effectively with individuals, families, and stakeholders from diverse cultural and socio‑economic backgrounds
• Collaborates with community partners, including first responders, hospitals, schools, and other agencies
• Demonstrates proficiency with integrated electronic systems for documentation, reporting, and service coordination
• Effectively organizes, prioritizes, and manages multiple responsibilities in a fast‑paced environment
• Works both independently and collaboratively, maintaining flexibility in scheduling and daily operations
• Participates in the rotating supervisory on‑call schedule, including after‑hours, weekends, and holidays (stipend provided)
• Cross‑trains and provides consultative support to other crisis programs, including Diversion Center, Adult Crisis Respite, and Youth Therapeutic Respite

Hourly Salary Range: $31.77 – $35.52

• Wilco Crisis Differential – $1.00 (included in the base pay)
• 2‑year prior experience – $1.00
• 2‑year tenure – $1.00
• Specialty – $1.00
• $2.00/hour – Evening
• $4.00/hour – Night
• $30/day – Supervisory On Call rotation

Minimum Qualifications

• Bachelor’s degree in Human Services; if degree is not in Human Services, a minimum of 24 credits in a human services field
• Comprehensive knowledge of mental health diagnoses
• Ability to work independently and collaboratively within a fast‑paced, recovery‑focused environment
• Minimum of two years of case management experience
• Minimum of three years crisis experience
• Possesses a valid Texas Driver’s License and maintains approved driver’s status throughout employment
• Excellent oral and written communication skills
• Skills and experience using integrated computer database programs to access files and document treatment services and the ability to organize and prioritize work assignments

Preferred Qualifications

• Bilingual in Spanish
• Master’s preferred
• Clinical Licensure – preferred LPHA
• 2+ years supervisory experience

Administration Address

1009 N. Georgetown Street, Round Rock, Texas 78664

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.1B, and TxDOT PTN requirements as specified in Master Grant Agreement and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2023‑2026 (PDF)