Supervisor, Mobile Crisis Outreach Team

Bluebonnet Trails Community Services; Round Rock (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Wilco Crisis Differential

Shift differentials for evenings and weekends

Professional development opportunities

Job summary

Bluebonnet Trails Community Services in Round Rock, TX, is seeking an MCOT Supervisor to oversee crisis team operations. This position is critical in providing timely crisis interventions to individuals in need.

Responsibilities include leading team activities, conducting clinical assessments, and managing community partnerships. Required qualifications include a Bachelor’s degree in Human Services and significant crisis experience. The role offers competitive compensation with shift differentials.

Qualifications

• Bachelor's degree in Human Services or related field.
• Minimum of three years crisis experience.
• Minimum of two years case management experience.
• Excellent oral and written communication skills.
• Ability to work in a fast-paced, recovery-focused environment.

Responsibilities

• Oversee crisis team operations and staff activities.
• Provide daily supervision and clinical consultation.
• Conduct face-to-face clinical assessments as needed.
• Collaborate with community partners for effective service delivery.
• Participate in on-call supervisory rotation.

Skills

Mental health knowledge

Crisis intervention

Communication skills

Team leadership

Cultural competency

Education

Bachelor's degree in Human Services

Tools

Integrated electronic systems

Job description

Program Overview

MCOT services are community-based and available 24 hours per day, every day of the year. Under the direction of the MCOT Program Manager, the MCOT Supervisor oversees day‑to‑day team and program operations, including referral management, triage of assessments, and coordination of timely crisis response services. The Supervisor ensures the team utilizes the most effective, least restrictive, and evidence‑based interventions until the crisis is resolved or the individual is transitioned to a more clinically appropriate level of care.

Our Vision is Healthy and Fulfilled Lives, and MCOT plays a critical role in providing expedited access to care during urgent and emergent behavioral health situations. As an essential mobile crisis provider, MCOT serves children, adolescents, and adults experiencing crises related to behavioral health, substance use, intellectual and developmental disabilities, or co‑occurring needs. In addition to immediate crisis intervention, MCOT provides follow‑up services aimed at stabilization and relapse prevention, including case management, individual and group skills training, Person‑Centered Recovery Planning, supported housing and employment, discharge planning, and linkage to ongoing care.

Critical Impact

The MCOT Supervisor ensures a coordinated and timely response to urgent and emergent crisis needs. This role includes daily oversight of staff activities, prioritization of work assignments, and provision of clinical consultation to support high‑quality care delivery. The Supervisor may also complete face‑to‑face crisis and clinical assessments as needed to support team capacity and service demands. Using advanced skills in de‑escalation, crisis intervention and prevention, and safety planning, the MCOT team works collaboratively with individuals, families, and community partners to assess needs and determine appropriate next steps. The position requires a strong working knowledge of person‑centered, trauma‑informed care principles and best practices for individuals experiencing mental health, substance use, intellectual and developmental, and co‑occurring crises. The MCOT Supervisor plays a critical leadership role in fostering effective collaboration with law enforcement, medical providers, schools, families, and social service agencies, while ensuring culturally responsive and equitable service delivery across diverse populations.

Key Responsibilities

• Leads the recruitment, hiring, onboarding, and ongoing development of MCOT Crisis Clinicians
• Provides daily supervision, coaching, and clinical consultation, including triage of assessments and prioritization of staff assignments
• Oversees staff scheduling and workload distribution to ensure effective 24/7 coverage
• Conducts or supports face‑to‑face crisis and clinical assessments as needed
• Monitors documentation and reporting to ensure accuracy, timeliness, and compliance with program standards
• Promotes person‑centered, trauma‑informed practices, emphasizing critical thinking, safety planning, and solution‑focused interventions
• Communicates effectively with individuals, families, and stakeholders from diverse cultural and socioeconomic backgrounds
• Collaborates with community partners, including first responders, hospitals, schools, and other agencies
• Demonstrates proficiency with integrated electronic systems for documentation, reporting, and service coordination
• Effectively organizes, prioritizes, and manages multiple responsibilities in a fast‑paced environment
• Works both independently and collaboratively, maintaining flexibility in scheduling and daily operations
• Participates in the rotating supervisory on‑call schedule, including after‑hours, weekends, and holidays (stipend provided)
• Cross‑trains and provides consultative support to other crisis programs, including Diversion Center, Adult Crisis Respite, and Youth Therapeutic Respite

Location

Primary: Round Rock, TX (Round Rock Clinic). Secondary: Marble Falls, TX (Marble Falls Clinic).

Differential Detail

• Wilco Crisis Differential – $1.00 (included in the base pay)
• 2‑year prior experience – $1.00
• 2‑year tenure – $1.00
• Specialty – $1.00
• Spanish Bilingual – $.75

Shift Differential Detail

• $2.00/hour – Evening
• $4.00/hour – Night
• $4.00/hour – Weekend
• $6.00/hour – Weekend Night
• $30/day – Supervisory On‑Call rotation

Minimum Qualifications

• Bachelor’s degree in Human Services
• Comprehensive knowledge of mental health diagnoses
• Ability to work independently and collaboratively within a fast‑paced, recovery‑focused environment
• Minimum of two years case management experience
• Minimum of three years crisis experience
• Possesses a valid Texas Driver’s License and maintains approved driver status throughout employment
• If degree is not in Human Services, a minimum of 24 credits in a human services field
• Excellent oral and written communication skills
• Skills and experience using integrated computer database programs to access files and document treatment services, and the ability to organize and prioritize work assignments

Preferred Qualifications

• Bilingual in Spanish
• Masters degree preferred
• Clinical licensure – Preferred LPHA
• 2+ years supervisory experience