2 - LTL10 - Licensed Team Lead - Fairfax, VA - LensCrafters

LensCrafters; Fairfax (VA); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in the United States is seeking a Licensed Team Lead to deliver exceptional customer service while overseeing optical and lab processes. The role requires leadership, strong communication, and knowledge of eyewear fitting and prescription management.

You will guide sales associates, ensure accurate product knowledge, and maintain a safe, efficient work environment in a retail context. Experience with opticianry licensing is essential.

Qualifications

• HS diploma or GED required.
• Current & valid state Opticianry license.
• Experience in optical retail and knowledge of optics.
• Strong communication and interpersonal skills.
• Leadership and training experience.

Responsibilities

• Provide exceptional customer service and assist in lens and lab processes.
• Proactive and solution-driven, accurate execution and product knowledge.
• Assist customers with selections, provide recommendations, assist sales associates.
• Serve as a responsible alternate store key holder.

Skills

Customer service

Sales skills

Leadership

Communication

Problem solving

Basic math

Cash register

Computer literacy

Education

HS diploma/GED

Job description

Total Rewards: Benefits/Incentive Information

General Function

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. They ensure customers & patients are always delighted and assist in the achievement of store success by managing key optical & lab processes (if applicable) and systems to exceptional results.

Major Duties and Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assist customers with selections, provide recommendations, assist sales associates
• Serve as a responsible alternate store key holder

Under current & valid state Opticianry license, perform the following: provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, perform accurate digital measurements.

While working in Lab, if applicable

• Custom fit glasses & precisely place prescription in lenses
• Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensure finished eyewear meets optical standards & customer requirements
• Create a safe working environment for all, demonstrate safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

• HS diploma/GED
• Current & valid state Opticianry license
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong interpersonal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.