Licensed Team Lead-Hemet, CA-LensCrafters

LensCrafters; Hemet (CA); On-site; USD 68,604,000 - 107,177,000; Full time

Benefits offered by this job

Health care

Paid time off

Employee discounts

Bonus/commission plan

Job summary

LensCrafters in Hemet, CA is seeking a Full-Time Licensed Team Lead to deliver exceptional customer service and manage optical and lab processes for high-quality eyewear and patient satisfaction.

The role requires a state Opticianry license and strong retail experience, along with leadership and strong communication skills. You will assist customers, perform lens measurements, and supervise store operations.

Qualifications

• HS diploma or GED required.
• Current & valid state Opticianry license required.
• Strong optical & retail experience preferred.
• Knowledge of optics theory and merchandise.
• Strong communication and listener skills.
• Excellent interpersonal skills.
• Basic math and sales skills.
• Problem solving ability.
• Familiarity with cash register, computers & calculators.
• Leadership and training experience.
• Edging and mounting experience.
• Basic optics knowledge and measurement experience.

Responsibilities

• Provide unsurpassed customer service and assist customers with selections.
• Deliver knowledge and recommendations to customers and support sales team.
• Act as alternate store key holder as needed.
• Perform lens measurements, dispense eyewear, and adjust eyewear per OD prescriptions.
• In lab (if applicable) custom fit glasses and ensure optical standards.
• Maintain lab tools and ensure safety and cleanliness.

Skills

Customer service

Communication

Leadership

Sales

Problem solving

Interpersonal skills

Cash register/POS

Education

HS diploma/GED

State Opticianry license

Tools

AccuFit Digital Measurement System

Job description

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 945159

Store #: 001038 LensCrafters

Position: Full-Time

Job Description

GENERAL FUNCTION

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties And Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

Under current & valid state Opticianry license performs the following: provide expertise & product knowledge on lens choices based on the patient's vision needs & OD prescription, adjust and/or repair eyewear as needed, present & dispense eyewear, performs accurate digital measurements

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

• HS diploma/GED
• Current & valid state Opticianry license
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Pay Range: 23.97 - 37.39

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.