1st Shift Janitorial Supervisor (Bilingual)

City Wide; Temple Terrace (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Bilingual Janitorial Supervisor to oversee quality control and enhance client satisfaction across various facilities. This role requires strong management skills, effective communication, and the ability to work collaboratively with both Independent Contractors and in-house teams. You will be responsible for ensuring compliance with operational policies and maintaining high standards of service. Join a company with a rich tradition of mentorship and a commitment to continuous improvement, where your contributions will directly impact client relationships and service excellence. This is an exciting opportunity to grow within a supportive network of professionals dedicated to delivering top-notch building maintenance solutions.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401K

Supplemental Insurance Programs

Qualifications

• 3+ years of management experience in the commercial janitorial services industry.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Develop and maintain relationships with Independent Contractors and In-House labor.
• Ensure quality assurance and compliance with client policies and procedures.

Skills

Management

Communication Skills

Planning and Organization

Problem Solving

Attention to Detail

Innovative Thinking

Education

High School Diploma

Tools

MS Office

Internet Skills

Job description

The 1st Shift Janitorial Supervisor (Bilingual) is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The 1st Shift Janitorial Supervisor (Bilingual) must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The 1st Shift Janitorial Supervisor (Bilingual) must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.

Essential Functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) and In-House labor by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Minimum Requirements

• High school diploma required or equivalent experience in the commercial janitorial services industry.
• Three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• MS Office, Internet skills required.

City Wide Facility Solutions has a national sales network with a strong tradition of mentorship and coaching. This position fits a defined sales career path within our company. We offer a competitive compensation package with guaranteed base salary and potential for uncapped commissions. Benefits include medical, dental and vision coverage, supplemental insurance programs, and 401K.

About City Wide Facility Solutions

City Wide Facility Solutions is a national organization with a 50-year tradition of sales excellence in Kansas City. City Wide works with businesses large and small to find building maintenance solutions that save them time. This successful model has expanded into over 35 markets nationwide through a successful franchising program, creating a supportive network of high-level sales professionals.