1st Shift Dock Controller M-F, 7:30AM-3:30PM

CJ Logistics America; Richmond (VA); Hybrid; USD 22,730 - 32,373; Full time

Job summary

CJ Logistics America is seeking a Dock Controller and Warehouse Support in a hybrid role. You will act as the gatekeeper for drivers, manage paperwork, and ensure accurate, on‑time shipments.

The position combines administrative tasks with hands‑on material handling to support Shipping & Receiving operations. Ideal candidates have at least six months in warehousing, strong attention to detail, and proficiency with MS Office.

Qualifications

• At least six months of related warehouse or distribution experience.
• Strong attention to detail and problem solving.
• Proficiency with Microsoft Word and Excel.
• Ability to operate forklift and electric pallet jack.

Responsibilities

• Be the Gatekeeper: primary point of contact for drivers, sign in/out, verify paperwork.
• Process Bills of Lading and shipping/receiving documents; reconcile with packing slips.
• Maintain door accuracy and yard reports; coordinate drop lot activity.
• Operate forklift and electric pallet jack to support dock operations.
• Provide excellent customer service to internal staff and external drivers.
• Maintain inbound/outbound schedules; coordinate with shift management to hit daily goals.

Skills

Attention to detail

Problem solving

Multitasking

Microsoft Office

Verbal communication

Written communication

Tools

Forklift

Electric pallet jack

Job description

Control the Flow: Dock Controller & Warehouse Support

Are you a highly organized, detail‑oriented individual who excels at managing crucial logistics processes? We're looking for a proactive Dock Controller to be the nerve center of our Shipping and Receiving operations! This hybrid role is your opportunity to combine vital administrative, communication, and hands‑on material handling skills to ensure every shipment is accurate, on time, and fully compliant.

Pay & Schedule

• Pay Range: $20 per hour
• Schedule: Monday‑Friday, 7:30 am‑3:30 pm

What You'll Do

• Be the Gatekeeper: Serve as the primary point of contact for all incoming and outgoing drivers in the Welcome Center, accurately signing them in and out and meticulously verifying all associated paperwork.
• Manage Paperwork & Systems: Process Bills of Lading and all associated shipping/receiving documents. Reconcile inbounds with packing slips and ensure all documentation is error‑free.
• Inventory Control: Maintain crucial door accuracy and yard reports for trailer inventory. Coordinate all drop lot activity and manage the onsite box truck.
• Handle Materials: Operate material handling equipment, including a forklift and electric pallet jack, to support efficient dock operations.
• Customer Service: Provide exceptional customer service to both internal colleagues and external drivers/carriers.
• Schedule & Coordinate: Maintain and communicate accurate inbound and outbound schedules, working closely with shift management to hit all daily goals.

What You'll Bring

• Experience: At least six (6) months of related warehouse or distribution experience. Previous Shipping & Receiving experience is a plus!
• Skills: Strong attention to detail, effective problem‑solving, and the ability to manage multiple tasks in a fast‑paced environment.
• Proficiency: PC experience with proficiency in Microsoft Office Suite (Word, Excel).
• Hands‑On Ability: The ability to operate material handling equipment, including a forklift and electric pallet jack.
• Communication: Strong interpersonal skills, both verbal and written, with the willingness to learn new systems quickly.

CJ Logistics is proud to be an Equal Employment Opportunity and affirming Employment Employer. We prohibit discrimination and or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E‑Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.