1st Shift Direct Care

Mental Health Association - Western MA; Agawam (MA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan (403B, IRA)

Paid Time Off

Family Leave

Long Term Disability

Competitive $19-21/hr

Job summary

Mental Health Association - Western MA is seeking a Residential Support Specialist to create a supportive living environment for individuals with ABI. You will promote growth, independence, and community engagement in a program featuring 24/7 support and multidisciplinary care.

Open shift Tue-Sat 8a-4p (40 hours). Requires valid driver's license and ability to provide personal care with MAP/CPR/first aid certs. Minimum 21 years old; six months related experience preferred.

Qualifications

• Valid driver’s license, sufficient insurance, and a reliable vehicle.
• Ability to work independently and as part of a team, managing time and priorities effectively.
• Flexibility to adapt to the evolving needs of participants.
• Ability to provide personal care including bathing, dressing, grooming, toileting, and mobility.
• Willingness to obtain MAP, CPR, and first aid certifications.
• Minimum age of 21; high school diploma or equivalent preferred.
• Six months of relevant experience preferred, especially with ABI or mental health.

Responsibilities

• Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
• Assist with personal care, daily routines, meal preparation, and support in finances and transportation.
• Facilitate access to community resources and teach self-advocacy skills.
• Complete required documentation, track progress, and report incidents promptly.
• Maintain scheduling flexibility, participate in team meetings, and attend trainings.
• Demonstrate professionalism, collaborate with the team, and support program goals.

Skills

Communication

Teamwork

Flexibility

Education

High School Diploma or Equivalent

Job description

The Residential Support Specialist plays a crucial role in creating a supportive and secure living environment for individuals with acquired brain injuries. This position promotes personal growth, independence, and community engagement, embodying MHA’s Core Values of Respect, Integrity, and Compassion, while adhering to all relevant policies and guidelines.

Pay Range: $19-$21 an hour

Open Shift:Tuesday - Saturday 8a-4p (40 hours)

Key Responsibilities

• Communicate respectfully with participants to promote self-esteem, empowerment, and independence.
• Assist with personal care, daily routines, meal preparation, and support participants in managing finances and transportation.
• Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans.
• Complete all required documentation, track progress, and report incidents, emergencies, or concerns promptly.
• Maintain scheduling flexibility, participate in team meetings, and attend required trainings.
• Demonstrate professionalism, collaborate with the team, and support program goals.

About New Ways Services – (ABI Division)

New Way is MHA’s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Valid driver’s license, sufficient insurance, and a reliable vehicle.
• Ability to work independently and as part of a team, managing time and priorities effectively.
• Flexibility to adapt to the evolving needs of participants.
• Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
• Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid.
• Minimum age of 21; high school diploma or equivalent preferred.
• Six months of relevant experience preferred, especially with individuals with brain injuries or mental health challenges.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $19-21 an hour