3rd Shift Direct Care

MHA (Mental Health Association); Chicopee (MA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & PH

Family Leave (Maternity, Paternity)

Long Term Disability

Wage $19-21 per hour

Job summary

MHA (Mental Health Association) in Massachusetts is seeking a Residential Support Specialist to create a safe living environment for individuals with acquired brain injuries. You will promote independence, personal growth, and community engagement while upholding our core values of Respect, Integrity, and Compassion.

The role requires night shift Sundays through Wednesdays 11pm-9am, 40 hours per week, with driving for community access.

Qualifications

• Valid driver's license and reliable vehicle.
• Ability to work independently and as part of a team.
• Flexibility to adapt to evolving participant needs.
• Ability to provide personal care (bathing, dressing, grooming, toileting, mobility).
• Willingness to obtain MAP, CPR and First Aid certifications.
• Minimum age 21; HS diploma or equivalent preferred.
• Six months of relevant experience preferred (brain injuries or mental health).

Responsibilities

• Communicate respectfully to promote self-esteem, empowerment, and independence.
• Assist with personal care, daily routines, meal prep, and transport/finances.
• Facilitate access to community resources and teach self-advocacy; implement service plans.
• Complete documentation, track progress, and report incidents or concerns promptly.
• Maintain scheduling flexibility, participate in team meetings and trainings.
• Demonstrate professionalism, collaborate with the team, support program goals.

Skills

Personal care

CPR

First aid

Time management

Communication

Driving

Education

High school diploma

Tools

MAP certification

Job description

Position Summary

The Residential Support Specialist plays a crucial role in creating a supportive and secure living environment for individuals with acquired brain injuries. This position promotes personal growth, independence, and community engagement, embodying MHA's Core Values of Respect, Integrity, and Compassion, while adhering to all relevant policies and guidelines.

$19-21 an hour

Sunday through Wednesday 11pm-9am (40hrs)

Key Responsibilities

• Communicate respectfully with participants to promote self-esteem, empowerment, and independence
• Assist with personal care, daily routines, meal preparation, and support participants in managing finances and transportation
• Facilitate access to community resources, teach self-advocacy skills, and implement individualized service plans
• Complete all required documentation, track progress, and report incidents, emergencies, or concerns promptly
• Maintain scheduling flexibility, participate in team meetings, and attend required trainings
• Demonstrate professionalism, collaborate with the team, and support program goals

About New Ways Services - (ABI Division)

New Way is MHA's residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Valid driver's license, sufficient insurance, and a reliable vehicle
• Ability to work independently and as part of a team, managing time and priorities effectively
• Flexibility to adapt to the evolving needs of participants
• Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility
• Willingness and ability to obtain certifications in medication administration (MAP), CPR, and first aid
• Minimum age of 21; high school diploma or equivalent preferred
• Six months of relevant experience preferred, especially with individuals with brain injuries or mental health challenges

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $19-21 an hour