1st Line NOC Engineer, Denver, USA

Indigo Telecom Group; Denver (CO); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled NOC Engineer to support critical infrastructure operations. This role emphasizes ITIL incident management, focusing on fiber and Outside Plant systems. You'll monitor network issues, ensuring minimal service disruptions while providing technical support for ILA sites. The ideal candidate will thrive in a fast-paced environment, possess excellent problem-solving skills, and have a strong understanding of network protocols and ITSM tools. Join a dynamic team committed to growth and inclusivity, where your contributions will make a significant impact.

Qualifications

• Experience in a NOC Engineer role with a focus on ITIL incident management.
• Strong understanding of critical infrastructure, fiber, and OSP.

Responsibilities

• Monitor and troubleshoot network issues, resolving incidents promptly.
• Ensure effective incident response, minimizing service disruptions.
• Provide technical support for ILA sites, including communication and power.

Skills

ITIL Incident Management

Critical Infrastructure

Fiber

Outside Plant (OSP)

Problem-Solving Skills

Communication Skills

Network Monitoring

ITSM Tools

Network Protocols

Optical Networks

Education

ITIL Foundation Certification

Industry Certifications (CCNA, CCNP, JNCIA)

Tools

Ciena 6500

Infinera

Office 365

Salesforce

SharePoint

Job description

About The Role

Supporting the operation and maintenance of our critical infrastructure, including fiber, OSP, Transport, and ILA sites. Requires a strong background in ITIL incident management and experience with critical infrastructure, fiber, and Outside Plant.

Key Responsibilities:

• Monitor and troubleshoot network issues, resolving incidents promptly
• Ensure effective incident response, minimizing service disruptions
• Proficient in ITIL incident management processes
• Participate in change management to ensure proper planning and implementation
• Manage service requests with timely and effective responses
• Respond to events impacting network and service availability proactively
• Provide technical support for ILA sites, including site communication, HVAC, power, backup generators, and batteries
• Identify and implement service improvements aligned with business goals
• Engage in problem management to find root causes of incidents
• Contribute to continual service improvement activities
• Provide KPI reports to management
• Respect customer SLAs
• Manage trouble tickets effectively
• Coordinate with vendors and field services, supporting remote field operations

About You

• Experience in a NOC Engineer role with a focus on ITIL incident management
• Strong understanding of critical infrastructure, fiber, and OSP
• Experience with ILA sites and systems (communication, HVAC, power, backup)
• Optical Transport experience, Ciena 6500 preferred
• ITIL Foundation certification or equivalent
• Knowledge of other ITIL practices
• Excellent problem-solving and communication skills
• Ability to work in a fast-paced environment and prioritize tasks
• Experience with ITSM tools and network protocols
• Knowledge of network standards and best practices
• Experience with network monitoring and ticketing systems
• Basic knowledge of routers, switches, firewalls
• Industry certifications (CCNA, CCNP, JNCIA) desirable but not essential
• Knowledge of optical networks

Technical Requirements:

Experience with technologies such as DWDM, CWDM, Ciena 6500, Infinera, Office 365, Salesforce, SharePoint.

Personal Requirements:

• Willingness to learn and adapt
• Flexibility and relationship-building skills
• Multitasking and problem-solving mindset
• Ability to work independently and under pressure

About Us

Indigo values diversity, integrity, and merit, offering growth opportunities in a global telecoms industry. We are committed to an inclusive culture and support the well-being and development of our employees. Join us to make a difference and grow your career in a dynamic environment.