1882 Cantina Bus Person - Requisition #560415

Infor; Temecula (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Pechanga Resort and Casino seeks a Bus Person for 1882 Cantina. You will support servers, clear tables, assist with bread service, and help create a smooth dining experience for guests.

The role emphasizes guest interaction, teamwork, safety and proper table maintenance. You will follow service standards, relay guest needs to servers, and participate in training through Pechanga University.

Qualifications

• Experience with dining room and restaurant service environments preferred, with ability to read simple instructions and guest requests.
• Must have or be able to obtain Food Handler’s Card and TIPS certification where required.
• At least 6 months experience in a hospitality service role preferred.

Responsibilities

• Clearing table after guests are done with the meal.
• Clearing all soiled china, glass or silverware throughout guests’ dining experience.
• Resetting tables to standard as designated by management.
• Maintaining water service throughout meal for guests.
• Provide bread service to each table as specified by the outlet’s menu.
• Assisting server with small duties throughout service to please guests.
• Be an ambassador for guests, relay messages to server as necessary and communicate needs to server.
• Provide personalized guest service to each table, interact with guests and greet them warmly.
• Other duties as assigned.

Skills

Tray service

Communication

Teamwork

Adaptability

Education

6 months experience preferred

Tools

Food Handler’s Card

TIPS certification

Job description

GENERAL SUMMARY 1882 Cantina Bus Persons are a secondary service line of support for the guests in the dinner houses. Bus Persons are a first line of support for servers. They interact both directly and indirectly with guests. They contribute by creating a net of back service for each table, giving each guest not only a server, but bus persons who assist in accommodating their every need at the table. Ultimately bus persons allow the department a higher rate of success with each guest by fulfilling the following duties and responsibilities.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES

• Clearing table after guests are done with meal.
• Clearing all soiled china, glass or silverware through out guests’ dining experience.
• Resetting tables to standard as designated by management.
• Maintaining water service through out meal for guests.
• Provide bread service to each table as specified by the outlet’s menu.
• Assisting server with small duties through out service to appease guests.
• Be an ambassador for the guests, relay any messages to server as necessary. Communicate any needs to server and oblige guests when ever possible.
• Provide personalized guest service to each table, interact with guests, smile and offer warm greetings and fare wells.
• Other duties as assigned.

ACCOUNTABILITY

The 1882 Cantina Bus Person does not have any supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE/TRAINING/EDUCATION: At least 6 months experience is preferred to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read, write and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Furthermore, this position requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• TIPS certification
• Food Handler’s Card

SKILLS/ABILITIES

• Ability to perform tray service. In many of the dinner houses tray service is mandatory. Be able to load, carry and unload trays in a manner safe for oneself and guests.
• Takes direction well and without being offended. Bussers will be getting directions and requests from servers, guests and management.

OTHER QULAIFICATIONS

• Bus Persons need to be personable
• Bus Persons are expected to be knowledgeable about the menu and offerings within the restaurant they are working as well as amenities of the resort.
• There are other service related classes that are required of the service team within the first 90 days of employment to be taken through the Pechanga University.