#160 PAC Assistant Team Leader

Northeast Grocery; Worcester (MA); Sur place; USD 21 000 - 25 000; Plein temps

Résumé du poste

Northeast Grocery is seeking a Front End Associate to maintain scanning accuracy and provide fast, friendly service. You will act as a liaison between the store and the Scanning Department and support the Help Desk as needed.

Responsibilities include enforcing 5S standards, keeping workstation neat, understanding Gateway, scales, and scanning systems, assisting customers, verifying price changes, and communicating discrepancies to relevant departments.

Qualifications

• Basic literacy and computer skills required.
• Satisfactory performance reviews preferred.
• Experience in customer service or retail a plus.

Responsabilités

• Maintain 5S standards to provide fast, friendly service.
• Keep workstation neat and organized at all times.
• Understand store systems: Gateway, scales, scanning.
• Assist customers by answering questions and directing them as needed.
• Verify weekly price changes and communicate discrepancies to departments.
• Provide back-up support to Front End operations as needed.

Connaissances

Basic Literacy

Basic Computer Skills

Formation

High School diploma or equivalent

1+ years related experience

Outils

Dolphin

Phone

Register

Computer Applications

Phone/Fax

Description du poste

Select how often (in days) to receive an alert:

Responsible for maintaining the integrity of our scanning file, which provides the foundation for Front End accuracy/customer service. Maintains a high level of fast, friendly, and efficient customer courtesy and service throughout the store. Acts as a liaison between the store and the Scanning Department. Works as a technical helper regarding the store computer as instructed by the Help Desk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Consistently work within company 5S efficiency standards to provide fast, friendly and efficient service to all customers.
Maintain a neat, clean and organized workstation, according to 5S standards, at all times.
Possess a thorough knowledge of store systems to include: Gateway, scales, and scanning.
Assist customers upon request by answering customer questions.
Assist customers upon request by answering customer questions.
Responsible for verifying all store signs maintaining shelf tags for price accuracy and visibility.
Verify completion and accuracy of weekly price changes for all departments.
Communicate, as needed, any changes and/or discrepancies to the store departments and the Scanning Department, ongoing.
Verify adherence to the Discontinued program for the Grocery and General Merchandise departments and remove discontinued items from the shelf as per corporate policy.
Ensure scanning accuracy through weekly section scans and responds to all pricing/scanning errors immediately.
Report all discrepancies in pricing and scanning to the Scanning Department.
Responsible to assist Department Managers in shrink and margin shortfalls identification.
Provide temporary back-up support to the Front End operation as needed.
Check voice/E-mail three times per day and follow through as directed.
Order and hang all shelf tags, daily/weekly.
Responsible for training back-up PAC associate.
Responsible for maintaining, replacing and contents of front end flip charts.
Verify A-9's and A-1's on a daily and weekly basis.
Maintain store local markdown files, daily.
Research all file errors per corporate policy, daily.
Print/display item listing/item movement reports per Store Manager.
For Lead Ad Scan Stores - perform weekly ad scan.
Ensure that all related paperwork is organized and maintained per Corporate policy.
Maintain open line of communication with Scanning Department.

MINIMUM QUALIFICATIONS

• Basic Literacy
• Basic Computer Skills
• Satisfactory Performance Reviews

EDUCATION AND EXPERIENCE

• High School diploma or equivalent preferred
• 1+ years related experience preferred

PHYSICAL REQUIREMENTS

Exposure to Cold Environment Occasional 1-3 Hours

Lifting Occasional 1-3 Hours up to 25lbs

Pushing/Pulling Occasional 1-3 Hours up to 25lbs

Squatting/Kneeling Occasional 1-3 Hours

Twisting Occasional 1-3 Hours

EQUIPMENT USED

• Phone
• Computer Applications
• Dolphin
• Register
• Case cutters (Must be at least 18 years of age).
• Phone/Fax

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.