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Vensure Employer Solutions is seeking an Implementation Consultant to lead client benefit implementations and coordinate cross-functional teams. You will guide system configuration, manage timelines, and ensure regulatory compliance while delivering an exceptional client experience.
The role emphasizes strong communication, problem solving, and attention to detail, with collaboration across Sales, Client Relations, and Payroll.
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.
About Us Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a \"One Employer Solution\" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com
Position Summary The Implementation Consultant is responsible for being a subject matter expert in the respective functional area. This role involves overseeing the client implementation process, coordinating with cross-functional teams, and ensuring compliance with relevant regulations, all while ensuring exceptional client experience.
Lead the benefit implementation process for new clients, ensuring a seamless transition to our services. Serve as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices. Collaborate with cross-functional teams, including Sales, Client Relations, and Payroll. Act as a subject matter expert, staying up to date with industry trends, best practices, workflows, processes, complex client situations, and benefit regulations. Identify opportunities for process improvement and efficiency gains in benefit implementations. Identify opportunities for process improvement and contribute to the enhancement of implementation methodologies, tools, and templates. Collaborate with peers and leadership to ensure consistency and alignment in implementation practices across the organization. Attend Webinar, seminars, and other trainings. Other duties as required.
Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams. Problem-solving mindset with the ability to analyze complex situations and provide effective solutions. Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments. Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements. Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks. Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations. Constantly assesses the neatness, accuracy, thoroughness of the work assigned. Proven ability to work effectively with other, build strong team dynamics, and foster cooperation among team members.
High School/GED or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) required. At least 3 years of related work experience. Proficiency in HR software and tools, specifically PrismHR. Strong understanding of employee benefits, including health insurance, retirement plans, and other related programs. Proven experience in benefit implementation, benefit administration, or a related field. Proven track record of managing multiple implementation projects simultaneously and meeting deadlines. Knowledge of relevant federal and state regulations pertaining to benefit administration. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Industry certification not required but would be beneficial to the role (i.e. FPC, CPP, PHR, SHRM-CP, PMP, etc.)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Frequently required to sit; occasionally required to stand and walk. Must be able to remain in a stationary position 75-100% of the time and must be able to occasionally move about the building to access copiers, filing cabinets, or grab mail from front desk. Must be able to constantly communicate with team members and employees. Constantly operates a computer and other office productivity equipment such as a keyboard, mouse, printer, scanners, faxes, and copiers. Repeating motions that may include the wrists, hands and/or fingers. Requires constant mental comprehension to assess the accuracy, neatness, and thoroughness of the work assigned. Specific vision abilities required include close vision and ability to adjust focus. Moderate concentration/intensity, which includes prolonged mental effort. Noise level in the work environment is usually moderate. May occasionally move objects up to 20lbs throughout the office.
Indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co-workers.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.