13-100 - Resident Assistant - SC/ San Bernardino Hospitality House

The Salvation Army USA Western Territory; California, Redlands (MO, CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a compassionate Resident Assistant to support homeless families and ensure facility safety. In this vital role, you will engage with residents, assist with daily operations, and help create a welcoming environment. Your responsibilities will include monitoring safety, preparing meals, and maintaining documentation. This position offers an opportunity to make a meaningful impact in the community while working alongside dedicated professionals. If you are passionate about helping others and possess strong communication skills, this role could be the perfect fit for you.

Qualifications

• 1+ year experience in social/human services.
• Ability to pass background check and hold a valid driver's license.

Responsibilities

• Monitor activity and maintain safety in the facility.
• Assist residents with questions and support needs.
• Prepare meals and maintain cleanliness.

Skills

Crisis Management

Effective Communication

Problem-Solving

Microsoft Word

Microsoft Excel

Conflict De-escalation

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

Under the supervision of the Assistant Program Manager, a Resident Assistant monitors the activity of Residents in the facility, maintains security and safety, and provides assistance to homeless families to resolve homelessness. Responsibilities include screening shelter calls, receiving donations, engaging volunteers, preparing meals, and making referrals.

Essential Functions

1. Oversee facility safety and conduct security checks regularly.
2. Reinforce policies and expectations for residents.
3. Maintain incident reports and documentation.
4. Answer and screen calls, transfer to appropriate staff or resources.
5. Assist visitors and maintain activity logs.
6. Complete intake forms and update statistical data.
7. Provide feedback to staff regarding residents' wellbeing.
8. Assist residents with questions, house duties, and support needs.
9. Prepare meals and maintain facility cleanliness.
10. Ensure proper storage of supplies and conduct standard screenings for substance use.
11. Transfer information to Case Managers timely.
12. Provide transportation as needed.
13. Maintain confidentiality and uphold social service ethics.
14. Perform other duties within scope and various locations.

Working Conditions

Ability to speak, sit, walk, stand, bend, climb, kneel, twist, grasp, reach, handle, finger, push, or pull objects. Lift up to 20 lbs. or more with assistance. Operate a vehicle in various weather conditions.

Minimum Qualifications

1. High School diploma or GED.
2. Experience with recovery or in social/human services for at least one year.
3. Experience with individuals at various recovery stages and mental health levels.
4. Conflict de-escalation skills.
5. Proficiency with office equipment and Microsoft Office preferred.
6. Ability to pass background check, hold a valid California Driver's License, and pass TSA driving test with a clean MVR.
7. CPR and First Aid certification preferred.

Skills, Knowledge, & Abilities

1. Handle crisis situations effectively.
2. Communicate assertively and effectively.
3. Proficient in Microsoft Word and Excel; capable of emailing, faxing, copying, scanning.
4. Work professionally with staff, residents, and the public.
5. Excellent problem-solving skills.
6. Maintain high ethics and confidentiality.
7. Complete required trainings within 30 days of hire.