13-004 - Lead Ice Attendant - SC/ KROC Center San Diego

Salvationarmytucson; South Carolina; On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player seeks a dedicated customer service representative for their Ice Arena venue. This role involves providing exceptional service to members and guests, ensuring a welcoming atmosphere while managing cash transactions and maintaining facility order. You will thrive in a dynamic environment, assisting with various activities and ensuring safety protocols are followed. If you have a passion for service and enjoy working with the community, this position offers a unique opportunity to make a difference in a fun and engaging setting.

Qualifications

• Must be at least 21 years old and able to lift 40 pounds.
• Previous cashier/customer service experience required.

Responsibilities

• Provide excellent customer service to members and guests.
• Monitor recreational activities and maintain cleanliness.

Skills

Customer Service

Cash Handling

Communication Skills

Ice Skating

Computer Software Applications

Education

High School Diploma or Equivalent

Tools

Point-of-Sale (POS) System

Job description

Requisition Number: 13004017975

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• Posted: November 7, 2024
• Part-Time

Locations

San Diego Kroc Center
Salvation Army Kroc Community Center
6845 University Avenue
San Diego, CA 921155829, USA

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

To provide quality customer service and assistance to members and guests within the Ice Arena venue.

Essential Functions

• Provide initial customer service contact for members and guests entering assigned venue, ensuring prompt and courteous service.
• Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiency.
• Verify membership status through point-of-sale (POS) system.
• Handle cash, make changes, and operate the POS computer software system.
• Monitor all recreational activity in the assigned venue.
• Maintain orderliness and cleanliness of all work areas.
• Answer all incoming calls quickly and politely; accurately answer basic questions about facility-wide events and programs.
• Work with volunteers, co-workers, members, and guests professionally.
• Adhere to RJKCCC operations and all policy procedures as adopted by Administration.
• Observe all safety rules and regulations and maintain a safe working environment.
• Assist in emergency or accident situations as needed.
• Attend assigned staff meetings.
• Assist in venue-specific program preparations and clean-up.
• Report any suspicion of child abuse to the appropriate supervisor.
• Generate legible and accurate accident and incident reports as required.
• Assist in organizing, planning, and implementation of activities for leagues and other venue-specific programs.
• Help monitor mean and rest breaks for attendant staff.
• Produce schedules and other departmental reports as directed.
• Coordinate and place departmental supply orders as directed.
• Perform venue opening and closing duties as directed.
• Oversee facility activities as required during shifts.
• Manage and ensure resolution of all member and guest complaints.

Minimum Qualifications

• Must be at least 21 years of age.
• Must be able to lift and carry at least 40 pounds.
• Must be able to follow written and verbal directions in English.
• Previous cashier and/or customer service work experience required.
• Previous work experience supervising staff preferred.
• One (1) year previous customer service, recreation center, ice arena, or related experience required.
• Must possess high school diploma or equivalent.
• Have or obtain within 30 days of employment a valid California Driver's License and insured transportation.

Skills, Knowledge & Abilities

• Ability to work independently with minimal supervision.
• Ability to function in a fast-paced, frequently changing environment.
• Ability to function in an often loud and cold environment.
• Must possess good communication skills.
• Computer software application experience required.
• Must have prior work experience working with children.
• Ability to ice skate required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities