12747 - Sr. Talent Supply Chain Consultant, remote (EMEA)

Kelly Services Inc.; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Kelly Services Inc. seeks a Senior Talent Supply Chain Consultant for a home office-based assignment. The role involves managing operational excellence across the EMEA region, ensuring seamless service delivery, and providing expert consultation and guidance while maintaining strong partnerships with suppliers.

Benefits

Collaborative and inclusive work environment

Flexible working hours and remote work options

Opportunity for personal growth and development

Qualifications

• 5+ years in staffing and recruiting industry is required.
• Experience managing multiple tasks with limited supervision.
• Proficient in English; knowledge of another language is a plus.

Responsibilities

• Provide expert consultation and guidance on delivery solutions.
• Manage daily requisition progress and ensure SLA times are met.
• Identify service delivery issues and implement solutions.

Skills

Customer service

Communication

Problem-solving

Interpersonal skills

Collaboration

Education

Bachelor’s degree in Business/Human Resources

Job description

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.

Join our international MSP Team immediately for a home office-based assignment in UK or anywhere in EMEA!

We are in search of a Senior Talent Supply Chain Consultant to join our Distributed team at KellyOCG. This specialist will be a cornerstone of operational excellence across the EMEA region (excluding Sweden). You will play a pivotal role in consultation, support, and handling critical issues, ensuring seamless delivery solutions and efficiency improvements. With your expertise, you will support the Operations Lead and supply to proactive service delivery strategies that align with company's standards and goals.

Sr. Talent Supply Chain Consultant (TSCC) is accountable for:

• Expert Consultation and Guidance: Provide expertise consultations and guidance on various delivery solutions to Global Operations Lead to be streamlined with global processes.

• Daily Management and Follow-up: Maintain the daily progress of requisitions and ensure timely follow-up. Ensure that SLA times and savings targets are consistently met.
• Continuous Improvement and Service Delivery: Take an active role in continuous improvement initiatives and service delivery. Proactively identify service delivery issues and implement timely solutions to Global Operations Lead to be streamlined with global processes.
• Point of Contact for TSCC: Serve as the primary point of contact for other TSCC regarding daily inquiries. Provide advice and support proactively.
• Process and Project Ownership: Take ownership of driving and performing various processes and special projects within specified timelines.
• Technical Knowledge and Troubleshooting: Develop solid understanding of VMS technology to operate efficiently and address issues called out by clients or suppliers .
• OCG Central Support Knowledge: Develop a thorough understanding of the OCG Central support, acting as a Single Point of Contact (SPOC) for EMEA (excluding Sweden) regarding initial issues.
• Enhancing Supply Chains: Strengthen partnerships with suppliers and address underperformance to optimise supply chains locally, regionally, and globally.
• Training and Capacity Planning: Train TSCC on negotiation and effective communication. Enhance efficient capacity planning across EMEA to address workload and documentation issues by ensuring streamlined processes.

Skills and experience required:

• Significant experience, preferably in the recruitment, staffing or contracting industry.
• Excellent customer service, interpersonal, communication and collaboration skills are important.
• Previous people management expertise is helpful but at a minimum candidate must demonstrate the ability to develop this skill.
• Experience of working on multiple simultaneous tasks with limited supervision.
• Proactive approach, strong problem-solving skills, effective communication, and a deep understanding of technical support processes.
• Bachelor’s degree or certification in Business/Human Resources or equivalent preferred.
• Strong command of English language, knowledge of another foreign language is a plus.

What We Offer:

• Collaborative and inclusive work environment.
• Flexible working hours and remote work options.
• Benefit of working in a team with varied strengths located globally to serve our client.
• Opportunity for personal growth and development.

Seeking at least 5 years proven experience in staffing and recruiting industry, temporary labor, service level and/or customer service industry.

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.