(1116115) Telematics Technical Support Engineer

Diversified Services Network, Inc.; Northern (KY); Hybrid; USD 70,000 - 81,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. in Mossville, IL, is seeking a Telematics Technical Support Engineer to escalate Tier 2 issues and provide advanced diagnostics for telematics systems on a global fleet.

You will diagnose connectivity problems with dealers, collaborate with Product Support and Engineering, and own the resolution path from incident to guidance, ensuring swift customer outcomes.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 1–2 years of relevant experience; internship experience accepted.
• Basic understanding of troubleshooting theory.
• Electrical background with ability to read schematics.
• Understanding of J1939, Ethernet, and Modbus protocols.
• Ability to leverage data sources, including AI tools, to research and solve technical problems.
• Strong technical communication skills, both written and verbal.

Responsibilities

• Take ownership of escalated telematics tickets from Tier 2 Customer Support requiring advanced expertise.
• Diagnose and troubleshoot telematics and connectivity issues remotely with dealers to gather information and implement solutions.
• Resolve routine issues independently and escalate critical issues internally with Engineering for guidance.
• Collaborate with Product Support and Engineering to drive timely resolution of complex issues.

Skills

Troubleshooting theory

Electrical schematics

J1939/Ethernet/Modbus

AI data research

Technical communication

Education

Bachelor's degree in CS/Engineering

Job description

Telematics Technical Support Engineer

Diversified Services Network, Inc. (DSN) is seeking a full-time Telematics Technical Support Engineer to join our team in Mossville, IL. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Telematics Technical Support Engineer serves as the next-level escalation resource for Tier 2 Customer Support, resolving complex and critical telematics issues across a broad portfolio of heavy equipment products used in industries worldwide. This role combines hands-on technical troubleshooting with dealer support and cross-functional collaboration to drive issue resolution and improve customer outcomes.

Key Responsibilities

• Take ownership of escalated telematics tickets from Tier 2 Customer Support counterparts seeking advanced technical expertise.


• Diagnose and troubleshoot telematics and connectivity issues remotely, working directly with dealers to gather information and implement solutions.


• Resolve routine issues independently and elevate critical issues internally, partnering with the Technology Service Engineering team to define guidance and next steps for Engineering.


• Collaborate with peers and cross-functional Product Support and Engineering teams to drive timely resolution of complex issues.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field.


• 1–2 years of relevant experience; internship experience is accepted.


• Basic understanding of troubleshooting theory.


• Electrical background with the ability to read and interpret schematics.


• Understanding of J1939, Ethernet, and Modbus protocols.


• Ability to leverage a variety of data sources, including AI tools, to research and solve technical problems.


• Strong technical communication skills, both written and verbal.

• 401(k)

• Dental insurance


• Vision Insurance


• Disability insurance


• Employee assistance program


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Paid Holidays

Salary expectations: 70,000-81,000 per annual