(1112969) Senior Digital Program Manager

Diversified Services Network, Inc.; Chicago (IL); Hybrid; USD 110,000 - 115,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

Job summary

Diversified Services Network, Inc. (DSN) is seeking a Senior Digital Program Manager to lead delivery of platform features across multiple scrum teams in our Chicago, IL, Peoria, IL or Dallas, TX office locations.

This role combines leadership with hands-on program management, aligning digital strategy with business goals and mentoring less experienced managers. You will manage project charters, budgets, risks, and communications, applying Agile or Waterfall methodologies as appropriate.

Qualifications

• Bachelor’s degree with 8+ years of professional experience in this capacity, OR
• Master’s degree with 5+ years of experience
• Experience working with large programs or enterprise organizations

Responsibilities

• Manage the planning and execution of project deliverables, ensuring on-time, on-budget completion
• Manage the project charter, communications, metrics, reporting, and program plan including dependencies and budget
• Guide cross-functional teams in project execution using cloud-based platforms and business acumen
• Manage multiple projects concurrently
• Apply knowledge of products/services, internal systems and external factors to meet customer expectations
• Serve as primary communicator with clients and internal stakeholders on project status
• Identify and manage risks; log and review program risks with stakeholders and mitigate accordingly
• Define program scope and success indicators to realize benefits within timeframes
• Apply Agile or Waterfall methodologies to maximize velocity and innovation
• Prioritize program requirements with Product Owner and stakeholders
• Develop communication and stakeholder management plans for the program
• Provide regular updates to business stakeholders and consumers of deliverables
• Create and manage dependencies across active projects
• Provide leadership and mentorship to project managers
• Develop rough order of magnitude for program budget and forecast spend
• Communicate program status using visual reporting tools and maintain artifacts
• Advocate for program adoption

Skills

Agile project management

Data engineering collaboration

Azure DevOps

Software development management

Application development life cycle

Education

Bachelor’s degree in Information Systems, Computer Science, or related field

Master’s degree in related field

Tools

Azure DevOps

AWS

Job description

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior Digital Program Manager to join our team in their choice of our Chicago, IL, Peoria, IL or Dallas, TX office locations. We offer a hybrid work model, requiring onsite work when needed, benefits, PTO, 401k, and more! If you’re looking to grow your career within an extremely reputable, stable Fortune 100 company - let’s talk!

Position Overview

The Senior Digital Program Manager is responsible for the delivery of platform features and capabilities across multiple development and scrum teams, interfacing with technical staff, management, and business resources. This role manages the delivery of a group of related projects that support a common program goal aligned with digital strategy, while providing leadership and mentorship to less experienced project managers.

Key Contributions & Responsibilities

• Manage the planning and execution of project deliverables, ensuring successful, on-time, on-budget, and error-free completion of projects

• Manage the project charter, communications, metrics, reporting, and overall program plan, including dependencies between related projects and program budget

• Use knowledge of cloud-based platforms and digital processes, along with business acumen, to guide cross-functional teams in project execution

• Manage multiple projects concurrently

• Apply advanced knowledge of the organization’s products and services, internal systems and processes, and relevant external factors (competitors, laws and regulations, market conditions) to meet or exceed customer expectations

• Serve as the principal communicator with clients and internal stakeholders regarding project status

• Identify and manage risks and issues; log and review program risks with stakeholders and take timely action to mitigate or eliminate them

• Define program scope and success indicators to realize program benefits within a defined timeframe

• Apply Agile or Waterfall program management methodology as relevant to program execution, following current industry practices (e.g., DevOps, Continuous Integration/Continuous Delivery) to maximize velocity and innovation

• Prioritize program requirements in partnership with the Product Owner and other stakeholders

• Develop the communication plan and stakeholder management plan for the program, including a stakeholder register and analysis of stakeholder positions

• Provide regular updates to business stakeholders and consumers of program deliverables

• Create and manage dependencies across active projects, collaborating across the program to leverage diverse ideas

• Provide leadership and mentorship to project managers within the program, evaluating team members and identifying resources or training needed to strengthen the team

• Develop a rough order of magnitude for the program budget, track actuals, and complete quarterly spend forecasts

• Communicate program status using a visual reporting tool and maintain program artifacts, including lessons learned, in a shared, accessible location

• Serve as an advocate for the program to support its successful adoption

Education & Experience — Required

• Bachelor’s degree in Information Systems, Computer Science, or a related field AND 8+ years of professional experience in this capacity, OR
• Master’s degree AND 5+ years of experience
• Experience working with large programs or enterprise organizations

Technical Skills — Required

• 5+ years of experience with Agile project management
• Experience working with data engineering teams on end-to-end application and data migration initiatives
• Technical education or background in developmental engineering management
• Knowledge of Microsoft Azure DevOps
• Experience managing software development projects/programs in large matrix organizations
• Familiarity with the application development life cycle

Technical Skills — Nice to Have

• Experience leading cross-organizational system testing teams
• Scrum Master certification
• Familiarity with manual and automated system testing techniques
• AWS Cloud certification

Soft Skills — Required

• Advanced interpersonal skills to foster cooperative working relationships inside and outside the department

• Ability to drive issues to resolution

• Excellent communication skills, with the ability to engage effectively with all levels of the organization

• 401(k)

• Dental insurance

• Vision Insurance

• Disability insurance

• Employee assistance program

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Paid Holidays

Salary Expectations: $110,000-115,000 annually