10Yrs UI/UX with PeopleSoft

AHU Technologies Inc; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology consultancy firm is seeking a Senior User Experience Designer to lead the transformation of digital hiring systems. You will utilize your extensive experience in human-centered design and project management to enhance service delivery in a government environment. The role requires strong collaborative skills and a passion for improving local government services. Competitive in-office schedule with occasional additional hours required for research opportunities.

Qualifications

• 10+ years of professional experience in user experience or related fields.
• Expertise in UX design, design research, and implementation.
• Ability to manage complex digital design projects.

Responsibilities

• Lead the transformation of digital hiring systems.
• Conduct usability testing and facilitate workshops.
• Design visual components and implement changes to the hiring website.

Skills

User experience

Human-centered design

Visual communication

Project management

Cross-department collaboration

Data synthesis

Education

Bachelor's Degree in relevant field

Tools

Figma

Miro

Adobe Sketch

PeopleSoft

HTML

Job description

Specific Duties & Responsibilities

• Support departments in digital service delivery improvement and implementation
• Lead a large-scale transformation that involves multiple stakeholders, constituencies, and agencies
• Be a critical thinker who challenges the status quo and encourages creative ways to overcome roadblocks
• Utilize preexisting research (and collect new data as needed) to inform the redesign of the digital hiring system
• Facilitate cross-departmental workshops mapping business processes and relating them to user research and city technology capabilities
• Conduct usability testing to confirm and identify job applicant and hiring staff pain points as needed
• Create site maps, flow diagrams, storyboards, wireframes showcasing interaction flows, information architecture and designs to combat these pain points and improve the hiring experience
• Support the People Soft expert in prioritizing and implementing system changes based on pre-existing user research
• Utilize UX expertise to design the most seamless and efficient hiring process for front and back-end users
• Apply a UI style guide to create visual designs for all pages on the website within the PeopleSoft system and support testing, refinement, and implementation of those designs
• Lead the implementation of UX and UI changes to the hiring website in collaboration with the Office of Chief Technology Office (OCTO) the Department of Human Resources
• Help set and achieve defined targets of impact by monitoring performance and helping course correct when needed

Minimum Qualifications

• Bachelor’s Degree and/or relevant practical experience in user experience, human-centered design, collaborative solution creation, visual communication, and implementation skill sets
• 10+ years of professional level experience in a relevant field
• Expertise in human centered design innovation, UX design, and visual design, included design research, data synthesis, co-creation, prototyping, testing, iteration, and implementation
• Demonstrated ability in managing complex digital design and implementation projects in a government environment
• Demonstrated ability conducting user research and translating raw data into insights
• Demonstrated ability to display large amounts of information in simple, easy to understand formats
• Ability to work both independently, and cooperatively within a team, leveraging other team member’s work and abilities
• Strong interpersonal skills with an ability to build good relationships with teammates, city staff, and diverse community stakeholders.
• Experience facilitating workshops and other meetings with senior-level stakeholders
• Demonstrated ability to summarize and explain complex situations in both written and verbal form
• Strong desire to improve local government services
• High resilience and patience in working with people of varying levels of interest in digital service redesign
• Strong project management background with the proven ability to establish targets and deliver measurable results on time and within budget
• Superior organizational skills and ability to set priorities and respond quickly as priorities change
• Familiarity with PeopleSoft (preferred but not mandatory)
• Familiarity with HTML
• Proficiency in Figma, Miro, Adobe Sketch (or equivalent etc), MS Word, MS Excel, MS Outlook

Work Schedule / Environment

• In the office four days a week between Monday – Friday, 8 AM - 5 PM
• Rare occasions of before/after-hours work will be needed to capture certain research opportunities