10845 store manager

Sally Beauty Holdings, Inc.; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A prominent beauty retail company is seeking a Beauty Advisor to enhance the customer experience in our Tempe, Arizona location. The ideal candidate will ensure accurate transactions and maintain brand standards while assisting with training and onboarding team members. This role requires strong communication skills and a commitment to customer service. Applicants should have a high school diploma and at least one year of retail sales experience. Competitive salary and benefits included.

Qualifications

• Must be 18 years of age or older.
• 1+ years retail sales/customer service experience preferred.
• Ability to execute knowledge from product knowledge training to support customer service.

Responsibilities

• Provide an optimal customer experience utilizing company sales directives.
• Support brand standards compliance in maintaining a pleasant store appearance.
• Handle all monetary transactions accurately and efficiently.

Skills

Retail sales experience

Customer service

Communication skills

Problem-solving

Teamwork

Education

High School Diploma or equivalent

Job description

Job Title

Beauty Advisor – FLSA: Non‑exempt – Company: SBH – Department: Store Operations – Grade Code: Inside Sales Representative USA - 0130 – Reports to: Store Manager – Positions Reporting to this job: NA

Essential Function

Provides an optimal customer experience utilizing our selling behaviors. Ensures all transactions are complete and accurate and the store is maintained to meet brand standards.

Primary Duties

• Brand (40%) – Bring customer experience to life by providing an optimal customer experience utilizing our selling behaviors and Company sales directives. Ensures all customer transactions are complete and accurate. Supports brand standards compliance in maintaining a good store appearance to provide a positive shopping experience for our customers. Aids in resolving customer service issues timely and skillfully.
• People (25%) – Always works well with others to get the job done in support of the customer and meeting the needs of the store, which includes good attendance. Collaborates with a wide number of customers and co‑workers on a regular basis. Assists Store Manager with onboarding and training of new associates. Acts as an advocate for diversity, inclusion, and belonging.
• Operations (25%) – Record all sales in the POS and handle all monetary transactions such as sales, returns and exchanges accurately and efficiently. Completes daily paperwork and reporting, makes bank deposits when needed. Prices merchandise, processes back stock, assists with shipment processing and housekeeping duties such as cleaning. Supports with POGs as needed. May open and close the store.
• Safety / Loss Prevention (10%) – Compliance with and knowledge of all safety and Loss Prevention policies. Compliance with all inventory control procedures & HAZMAT.

Knowledge, Skills & Abilities

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• 1+ years retail sales / customer service experience preferred.
• Ability to communicate with customers, co‑workers and management in a clear and concise manner.
• Ability to execute knowledge from product knowledge training to support customer service.
• Can read and explain product labels.
• Can follow direction and perform other duties as assigned by Manager.

Competencies

• Passionate Learner – Desire to grow and learn.
• Flexible & Agile Adapter – Adjusts to multiple demands and effectively responds to new circumstances and ambiguous situations.
• Talent Builder – Actively learns, asks questions to gain further information and understanding, open to feedback.
• Effective Communicator – Articulates well when sharing information, shares information timely, asks questions, listens.
• Team Builder – Works well with others to get the job done / support the customer, understands and practices inclusion.
• Customer Focused Partner – Works to meet the needs of external and internal customers.
• Results Driver – Holds self to a good work standard, manages own time, focuses on the right priority and achieves what needs to be done.
• Strategic Thinker – Proactively contributes to activity to support strategic plans.
• Big Picture Thinker – Understands how the store operates.
• Problem Solver & Decision Maker – Uses the right information to make good decisions, has good judgment to make prompt but balanced decisions to inform others and/or the customer.

Working Conditions / Physical Requirements

The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific but common physical characteristics and abilities such as above‑average agility and dexterity. May be required to work in other stores from time to time.

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail store and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.