1-20- PC Lan Technician

Focused HR Solutions; Phoenix, Flagstaff (AZ, AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and professional team as a PC Lan Technician, where you'll be the face of IT, providing essential support to internal customers. This role is perfect for those who thrive in a collaborative environment and enjoy solving technical challenges. You'll engage with various teams, ensuring smooth operations and compliance with standards. With a focus on customer service and advanced troubleshooting, this position offers an exciting opportunity to impact the daily workings of a vital organization. If you're ready to take on a rewarding role with daily challenges and growth potential, this is the job for you!

Qualifications

• 4+ years of experience in IT and knowledge of infrastructure technologies.
• Ability to troubleshoot hardware and network issues effectively.

Responsibilities

• Provide server and desktop support, resolving issues for internal customers.
• Assist with hardware and software deployments and preventive maintenance.

Skills

Customer Service Skills

Interpersonal Communication

Advanced Troubleshooting

Self-Organization

Technical Documentation

Problem Solving

Team Collaboration

Knowledge of Apple Devices

Time Management

Emerging Technologies Evaluation

Education

Associate/Bachelor's Degree in Related Field

4+ Years in IT Field

Tools

Microsoft Products

Active Directory

Windows 10

Windows 7

Server 2008

Server 2012

Job description

Job Details:

• Position: C - 664 - PC Lan Technician - Phoenix, AZ (85009) 100% on-site
• Candidates will work 100% on-site in Phoenix, AZ (zip code 85009).
• Our direct client has an opening for a PC Lan Technician position # 664.
• This position is for 12+ months, with an option of extension and will be worked 100% on-site in Phoenix, AZ (zip code 85009).

If you are interested, please submit the following:

• YOUR CURRENT RESUME
• YOUR HOURLY RATE: Pay rate is $25 - $33.53/hr W2
• Below is the job description – Resumes due ASAP

Position Description:

• This is not a remote position; candidates will have to pass a strict background check and become ACJIS-certified.

Role and Responsibilities:

• The PCLAN technician role is the face of ITG (Information Technology Group).
• These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT.

Duties Include:

• Server Support, Desktop support, support customers on the ADOT network;
• Fix computer-related problems; troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non-warranty computer and printer repair work; and assist with assigned project tasks.
• Ensures compliance with standards for systems software and documentation.
• Teach customers how to use PC-related software and hardware. Implements software patches, security fixes, and tests and validates modified system configurations. Install and configure PC hardware, software and peripherals.
• Assist with major deployments of hardware and software.
• Monitors system reliability and availability.
• Attend section staff meetings. Complete mandatory training classes and other classes as assigned.
• Travel between sites to accomplish tasks.
• Perform preventive maintenance on hardware and software packages to include client and server platforms.
• Teach new staff members how to troubleshoot problems, setup and install, network-related hardware, software and other peripherals.
• This position will require daily travel to work sites.

Skills Required:

• Strong customer service skills
• Excellent interpersonal, written and oral communication skills with the ability to adjust the message to the audience
• Knowledge of Apple devices including iOS and MacOS is a plus
• Advanced troubleshooting and problem-solving skills
• Excellent self-organization and time management skills
• Ability to work collaboratively in teams and across organizations
• Ability to synthesize feedback and adjust plans accordingly
• Ability to develop and write technical documentation
• Ability to evaluate and test emerging technologies
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met
• The resource will be working in a professional environment and will be held to a dress code standard.
• The position requires ACJIS Certification (Arizona Criminal Justice Information System) which is provided by ADOT and involves a full background check with fingerprinting. The candidate is required to pass a written test in order to work on our ADOT Enforcement Officers' devices.
• The position will require extensive daily travel.
• Resources will need to have the ability to drive to various locations throughout the Phoenix Metro area as needed using an ADOT Vehicle.
• Infrequently, travel with possible overnight stays within AZ may be offered on a volunteer basis.
• Candidates cannot have any criminal records at all throughout their entire history in any state and no DUIs (Driving under the Influence).

Experience Required / Qualifications and Education Requirements:

• General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise Ticketing and Department operating procedures.
• Knowledge of Microsoft products including operating systems and Office. Knowledge of Google email and standard Suite of products.
• Computer hardware configuration and repair knowledge.
• Knowledge of Ethernet network topology to assist with troubleshooting network issues.
• Knowledge of IT infrastructure industry standards and best practices.
• Advanced troubleshooting skills and problem definition and alternative analysis skills.
• Experience with Active Directory, Windows 10, Windows 7, Server 2008 and Server 2012 engineering, and Backup solutions.
• Minimum 4 years of current working experience in an IT field.
• Must have a current AZ Driver’s license with a good driving record; a 39-month review will be conducted. An Associate/Bachelor's degree in a related field is preferred.

Additional Information / Background:
Criminal Felony & Misdemeanor Federal Criminal Managed Adjudication Standard National Sex Offender Registry SSN Trace SSN Validation & Widescreen Plus National Criminal Search ACJIS (Arizona Criminal Justice Information System) Certification 39 Month MVR