09707 Assistant Store Manager

Community Options, Inc.; Elyria (OH); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading personal care product company is seeking an Assistant Manager to oversee store operations, enhance customer experiences, and lead a team. This mid-senior level position involves management of associates, driving sales performance, and ensuring compliance with safety protocols and company standards. Ideal candidates will have prior retail experience and strong communication skills.

Qualifications

• Preferred 3+ years retail sales/customer service experience.
• Preferred 1+ year management experience.
• Cosmetology license desirable but not required.

Responsibilities

• Supervise and support associates' daily goals for exceptional customer experiences.
• Recruit and develop team members, promoting diversity and inclusion.
• Ensure execution of company processes and manage inventory.

Skills

Customer Focused

Team Builder

Effective Communicator

Problem Solver

Education

High School Diploma or equivalent

Job description

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Overview

Cosmo Prof

Job Title: Assistant Manager

Essential Function

Store Managers are responsible for hiring, developing, and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining brand standards. Develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and consistent accountability. Assistant Managers support the Store Manager in all outlined areas and are responsible for primary duties when the Store Manager is not present.

Primary Duties

• Brand (30%): Supervise and support associates' daily goals to deliver exceptional customer experiences, maximize sales/KPIs, and drive customer loyalty. Ensure brand standards are met, including merchandising, POGs, marketing, and dress code. Resolve customer issues and analyze store trends.
• People (30%): Engage, train, and develop team members. Recruit and build a strong network of candidates. Identify strengths and opportunities for associates, coaching or counseling as needed. Maintain positive relations and communication with team and peers. Promote diversity, inclusion, and belonging.
• Operations (30%): Ensure execution of company processes, including digital strategies like Omni-channel fulfillment. Manage inventory, scheduling, store opening/closing procedures, and follow through on directives and projects.
• Safety/Loss Prevention (10%): Maintain a safe environment, enforce policies, protect assets, and ensure compliance with HAZMAT training and procedures.

Knowledge, Skills, Abilities, and Requirements

• High School Diploma or equivalent
• Must be 18 years or older
• Preferred 3+ years retail sales/customer service experience
• Preferred 1+ year management experience
• Ability to lead/support teams, communicate effectively, and meet scheduling needs
• Cosmetology license desirable but not required

Competencies

• Passionate Learner
• Flexible and Agile
• Talent Builder
• Effective Communicator
• Team Builder
• Customer Focused
• Results Driven
• Strategic and Big Picture Thinker
• Problem Solver and Decision Maker

Working Conditions & Physical Requirements

Involves physical activities like standing, walking, bending, lifting moderately heavy items, and working in various environments. Ensures safety and compliance with safety protocols.

Between $14.85 to $17.80/hr, depending on experience

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Other
• Job function: Sales and Business Development
• Industry: Personal Care Product Manufacturing

This job is active and accepting applications.