0922-Manager I

City and County of San Francisco; San Francisco (CA); On-site; USD 139,000 - 178,000; Full time

Job summary

City and County of San Francisco's San Francisco International Airport seeks a Manager I – Terminal Systems Assistant Manager for SFO. This permanent civil service role oversees terminal systems, including PPS, IDS, and shared-use resources, ensuring safe, compliant operations.

Key duties include evaluating system functionality, generating performance reports, coordinating with contractors, submitting work orders, and guiding airport stakeholders in system use and policy adherence.

Qualifications

• Bachelor's degree from an accredited college or university.
• Three years of professional-level aviation operations/airport systems experience.
• Possession of or ability to obtain a California Class C driver license.

Responsibilities

• Ensure Terminal Systems equipment operates safely and efficiently.
• Evaluate functionality by developing reports and tracking data.
• Assist in review, assignment, and billing of airport common use resources.
• Monitor allocation of common use resources and handle helpdesk tickets.
• Submit work orders to facilities and contractors.
• Upload SSIM into RMS and AODB and maintain system rules.
• Collaborate with AIOC to develop operational policies.
• Maintain relationships with service providers, airlines, and stakeholders.
• Provide training to airport stakeholders on terminal systems.
• Perform other duties as assigned.

Skills

Communications skills

FAA/TSA regs knowledge

Airline systems experience

Mechanical systems knowledge

Education

Bachelor's degree from an accredited college or university

Job description

0922 Manager I – Terminal Systems Assistant Manager - SFO (Eligible list ID 163626)

Recruitment: RTF0163625-01155080

Published: August 25, 2026

Accepting applications until: September 02, 2026

Department: San Francisco International Airport
Job class: 0922-Manager I
Starting salary range: $139,334.00 - $177,892.00 (Range A)
Role type: Permanent Civil Service What does this mean?
Hours: Full-time
Exam type:Position Based Test
Rule:Rule of the List
List type:Combined Promotive and Entrance

About:

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: 8/25/2026
• Application Deadline: Apply Immediately. Application filing will be open at least through 5:00 PM (PDT) on Wednesday, 9/2/2026 and may close any time thereafter.
• Compensation:$139,334 to $177,892 Annually

Working at SFO:

San Francisco International Airport (SFO) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley. As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines.

SFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure. With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region.

Our mission is to deliver an airport experience where people and our planet come first. Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive.

SFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We welcome candidates of all backgrounds, identities, and lived experiences. Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law.

Under administrative direction, the Terminal Systems Assistant Manager is responsible for ensuring that Airport-owned Terminal Systems such as passenger processing system (PPS), information displays (IDS), Airport resource allocations and other shared-use equipment are operated and maintained in a safe and efficient manner through evaluations and inspections. This position will ensure compliance with Service Level Agreement by evaluating work completed by contractors and track how systems are operated and maintained as well as compliance with Airport rules and standards.

The essential functions of this position include, but are not limited to, the following:

• Ensure Airport-owned Terminal Systems equipment and technologies are operating and maintained in a safe and efficient manner through evaluation and inspections.
• Evaluate functionality of Airport systems by developing reports and tracking data for compliance with Service Level Agreements.
• Assist in the review, assignment and billing of airport common use resources as well as tracking of common use equipment and consumable stock inventories.
• Monitor the allocation of commons use resources to ensure optimal utilization as well as helpdesk tickets and response and provide follow-up actions to ensure system efficiency.
• Submit work orders to facilities department and contractors to ensure equipment and systems are maintained efficiently.
• Assist with the creation and maintenance of system rules and verifying the system application performance is functioning as intended. Upload Quarterly Standard Schedules Information Manual (SSIM) into resource management system (RMS) and Airport Operation Data base (AODB).
• Work with the AIOC (Airport integrated Operations Center) in developing and implementing operational policies and procedures.
• Establish and maintain relationships to ensure system utilization with contract service provides, airlines, and other Airport stakeholders.
• Provide assistance and training to Airport stakeholders such as airlines, federal agencies, concession, and contractors, on the use of Airport terminal systems.
• Perform other duties as assigned.

How to qualify

Qualifications

• EDUCATION: Possession of a baccalaureate degree from an accredited college or university; AND
• EXPERIENCE: Three (3) years of professional-level experience in aviation operations, airport facilities operations, and/or airport common use and resource management systems coordination; AND
• Possession of or ability to obtain a valid California Class C driver license prior to employment.

Education Substitution: Additional qualifying full-time work experience (2,000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.

Desirable Qualifications The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

• Experience interpreting airport rules and regulations pertaining to airport operations, including Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations.
• Experience with airline related systems, such as gate and facilities management systems, Passenger Boarding Bridges (PBB), and Baggage Handling Systems (BHS).
• Experience developing and implementing quality control processes for the evaluating of maintenance work associated with Baggage handling systems and Passenger Boarding Bridges.
• Experience interpreting, evaluating and implementing contractual requirements.
• Knowledge of mechanical systems and controls.
• Excellent oral and written communications skills.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Nature of Work

May be required to deal with system interruptions/tests and emergencies outside of regular schedule, including weekends, nights, and holidays.

Verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Verification of Experience and/or Education

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire (Behavioral Consistency Questionnaires). The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for this position. All candidates’ responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process.

A passing score on the Supplemental Questionnaire must be achieved in order to be placed/ranked on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score.

Note: Only those applicants meeting the minimum qualifications will be notified of the exact date, for the examinations. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

What else should I know?

Eligible List