0711 Key Holder

Books A Million; Oak Ridge (TN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision coverage

Life and disability insurance

401(k) with company matching

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million in Oak Ridge, TN is seeking a Keyholder who operates as a limited Manager on Duty, ensuring store security and smooth daily operations under the supervision of the management team. This role emphasizes leadership of category teams and delivering excellent service to customers.

The position requires strong communication, merchandising, and team-training abilities while handling cash, deposits, and daily store tasks with reliability and initiative.

Qualifications

• High school diploma or equivalent.
• Previous supervisor experience.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Lead assigned category team and uphold company policies.
• Operate store as limited Manager On Duty with management team.
• Maintain store security and act as key-holder.
• Ensure high level of customer service and resolve complaints.
• Maintain merchandising, cleanliness, and operational efficiency.
• Train and develop associates; cross-train for growth.
• Communicate with staff via daily briefings and meetings.
• Handle bank deposits and cash change orders.
• Procure café/grocery supplies as needed.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Tools

Cash register skills

Computer skills

Job description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Perform other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications And Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical And Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

At Books-A-Million, we’re in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they’re empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join Books-A-Million, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.