071 - Bashas' Customer Services Team Lead - Sunrise & Kolb

Bashas' Supermarkets; Tucson (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay weekly

Retirement benefits

Health insurance incl. dependents

Tuition reimbursement

Scholarship opportunities

Store discount 10%

Fun work environment

Job summary

Bashas' Supermarkets in Tucson, AZ is seeking an entry-level Customer Service Team Lead to support the Store Team Lead and oversee front-end operations.

You will engage customers, operate the cash register, supervise cashiers and courtesy clerks, and help train new team members while ensuring policy and safety compliance. This role offers a friendly, fast-paced environment with weekly pay and benefits, and opportunities to grow within the store team.

Qualifications

• Entry-level management aspiring to supervise front-end operations.
• Ability to train new team members.
• Commitment to safety and policy compliance.

Responsibilities

• Engage with customers with smiles and greetings, offering product information.
• Direct operations on the front end of the grocery store.
• Operate a cash register and front-end service counter.
• Supervise courtesy clerks and cashiers to ensure professionalism.
• Ensure compliance with health and weights measures policies.
• Assist in selecting and training new team members.
• Serve as a role model and trainer for the team.
• Order and merchandise the general department and displays.
• Enforce store rules and company policies.

Skills

Customer service

Leadership

Team supervision

Communication

Cash handling

Job description

Position Purpose:

An entry level manager, the Customer Service Team Lead, will effectively assist the Store Team Lead and other assistant leads in their management duties and share responsibility for the store’s operation and performance. TheCustomer Service Team Lead directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled.

Responsibilities:

A Customer Service Team Lead is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.

A Customer Service Team Lead’s responsibilities include:

• Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
• Creating a store environment members want to work in, and customers want to shop in.
• Operating a cash register and manning the store’s customer service counter.
• Directing all operations on the front end of the grocery store.
• Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity and outstanding customer service.
• Observing and enforcing all store rules and company policies.
• Helping to select and train new team members.
• Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.
• Ensuring compliance with all heath department and weights and measures department policies and requirements.
• Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
• Ensuring company safety guidelines are being followed by all team members.
• All other related duties as assigned.

Employees may occasionally experience the following physical demands for an extended period:

Standing, Sitting, Lifting + Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending

Perks & Benefits

• Competitive compensation, paid weekly
• Retirement Benefits
• Medical, dental, and vision insurance for yourself and eligible dependents
• Tuition Reimbursement for qualified courses
• Scholarship opportunities for continued education
• Store discount programs (10% off household groceries)
• Fun work environment where you have the opportunity to nourish your community

Must be 18 years of age. Must be 21 years of age for any position that serves alcohol.

For Internal Transfers/Promotion/Rehire Candidates:

1. Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
2. You may be asked to accept a part-time position if that is the only position available
3. Rehires must be approved by an HRBP