0621 Team Lead, Guest Experience (Part-time)

Hollywoodparkca; Inglewood (CA); On-site; Part time

Job summary

Hollywood Park seeks a part-time Team Lead, Guest Experience to support various events. The role focuses on assisting guest services, ensuring a positive experience for attendees, and managing event staff. Ideal candidates possess strong leadership skills and a customer-focused attitude, with the ability to work in fast-paced environments.

Benefits

401(k) with company match

Discounts on products and services

Employee Assistance Program

Qualifications

• 1+ year experience in a lead role preferred.
• Strong verbal/written communication skills.
• Experience in hospitality or guest services desired.

Responsibilities

• Assist Guest Services management and Zone Leaders.
• Attend pre-event briefings and communicate instructions.
• Inventory management of event equipment.

Skills

Communication

Leadership

Customer Service

Multitasking

Problem Solving

Teamwork

Job description

About Hollywood Park

Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space.

Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more.

Culture

Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.

Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.

At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.

Our S.T.A.R.S. commitments are enabled by five foundational principles:

• Start with Care – create a lasting impact through genuine care
• Thrive as a Team – create an environment of collaboration and encouragement Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others
• Resolve with Respect – treat others with empathy, patience, and kindness
• Safety Always – maintain a safe and secure environment

As the Team Lead, Guest Experience (Part-time), You Will…

Assist Guest Services management and Zone Leaders by providing support to respective team members for all Hollywood Park events. The Team Lead will support by acting as the team member’s initial point of contact, briefing staff, ensuring posts are staffed properly with the appropriate staff members needed, facilitate meal and rest break compliance, and assist Zone Leaders as needed. Performs all duties of the Representative role as needed.

More Specific Responsibilities Include, but are not Limited to...

• Comply with all standards, expectations and policies of the Guest Experience department in order to ensure a safe, fair, and enjoyable workplace experience for all team members.
• Attend pre-event leadership briefings and communicate all event information and instructions clearly and concisely in a group setting during zone briefings.
• Communicate all pre-event information, instructions and other required information clearly and concisely in a group setting during team briefing.
• Completes all required documentation accurately as needed, including deployment tracking, event summaries, and other designated reports.
• Inventory management of event equipment for assigned areas including radios, scanners, stools, wristbands, etc. including picking up equipment pre-event, assigning equipment to team members, returning equipment post-event, identifying missing equipment or damaged equipment.
• Proficiently uses assigned company equipment, software, systems, and tools to perform job duties.
• Calmly responds to medical or emergency situations, directing others in the event of an emergency.
• Maintain confidentiality of all company operations.
• Communicate effectively (oral and in writing) with management and other stadium stakeholders – including guests of the stadium.
• Assist in on-the-job-training and development of event staff (event day/peer training) regarding policies, procedures, customer service training, and job specific training
• Completes all required documentation accurately as needed, including deployment tracking, event summaries, and other designated reports.
• Respectfully perform job duties safely and efficiently without accepting gifts, cash, and/or objects containing monetary value.
• Required to attend monthly leadership meetings and other department or company trainings as needed.
• Other duties as assigned.
• All positions, duties and titles are subject to change based on department and company needs.

We’d Love to Hear From People With…

• At least 1 year, experience preferred, in a lead role
• Previous experience in customer service, hospitality, entertainment, or guest services
• Previous experience in leading a team of team members.
• Strong in verbal/written communication and interpersonal skills.
• Positive and energetic attitude.
• Ability to multitask in a fast-paced environment.
• Requires a flexible schedule; able to work nights, weekends, and holidays as required.
• Comfortable working in large crowds and loud environments.
• Requires prolonged periods of standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Prolonged periods of standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Physical Requirements:

LIFTING ........................................... Lift up to 40 pounds

PUSHING/PULLING……………….Occasional pushing/pulling up to 25 lbs

CLIMBING/BALANCE .................. Prolonged Steps or stair climbing, balancing

STOOPING/BENDING OVER....... Occasional is unavoidable

STANDING....................... Prolonged standing throughout the day

WALKING....................... Prolonged standing throughout the day

SITTING………………………..Rare sitting throughout the day

REACHING ...................................... Occasional overhead as well as horizontal HEARING......................................... Hearing required to service guest

SPEAKING....................................... Proficiency in English

Essential Environmental Conditions:

INSIDE/OUTSIDE ...........................Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind.

COLD/HEAT ................................... General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind

WET/DRY ........................................Not unusual moist/dry environment

NOISE/VIBRATIONS .................... High noise level and vibration high

HAZARDS........................................Non-hazardous environment

FUMES/DUST/ODORS................. Normally controlled environment

HEIGHTS…………………………… Comfortable with working heights

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Benefits/Perks:

• 401(k): Eligibility to participate in the Company’s 401(k) program. Hollywood Park will match the first 3% at 100% and 50%, thereafter, up to 5%.
• Perkspot: Discounts on many products and services (e.g, travel, gym memberships, entertainment, electronics, etc.)
• EAP: Access Hollywood Park’s Employee Assistance Program. Receive up to 3 confidential counseling sessions per calendar year. Child care and elder care resources.

Compensation:

Starting rate: $23.00 per hour

In compliance with the California Pay Transparency Act, compensation information provided is a good faith estimate for this position only. Hollywood Park considers a candidate’s education, certification, prior experience, as well as internal and external data when determining the salary level for potential new employees. Only in exceptional circumstances, if an external candidate has the experience, credentials, or expertise far exceeding what is expected for the position, would Hollywood Park consider paying a salary or rate near the higher end of the range.

Candidates who receive a job offer and complete all hiring steps can expect to begin their first date of employment on June 21, 2025. The anticipated start date of June 21, 2025 is subject to change at any time based on business needs and other factors.