0521 Bookseller

Books A Million; Kalamazoo (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Books A Million in Kalamazoo, MI seeks a customer-focused Retail Associate to greet customers, answer questions, and process orders at the register.

You will help promote memberships, balance tills, stock shelves, and maintain a clean, organized store environment. Prior retail exposure and strong communication are a plus.

Qualifications

• 16 years of age or older.
• Successful completion of all required background screenings.
• Excellent customer service and communication skills.
• Ability to stand and walk for extended periods as needed.

Responsibilities

• Greet customers and assist with questions and orders; efficient cashiering.
• Sell products and promote membership programs and other company-sponsored programs.
• Balance cash drawer within policy after each shift.
• Deliver and stock products on the sales floor per merchandising guidelines.
• Maintain store appearance; assist with cleaning and housekeeping tasks.

Skills

Interpersonal skills

Self-management

Verbal communication

Written communication

Multi-tasking

Retail sales experience

Cashier skills

Computer skills

POS system

Tools

POS system

Job description

Job Description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills
• Self-Management

Qualifications And Education Requirements

• 16 years of age or older
• Successful completion of all required background screenings

Preferred Skills

• Strong verbal and written communication skills
• Ability to multi-task
• Previous retail sales experience
• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job