0381 Assistant General Manager

Books A Million; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Books A Million is seeking an Assistant General Manager to oversee daily store operations as Manager On Duty, partnering with the management team to maximize sales and customer service. You will lead, train and develop the store team, drive profitability, and ensure adherence to company policies.

Responsibilities include recruiting and onboarding talent, creating schedules, resolving customer issues, and maintaining merchandising standards.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• Experience in a supervisor or management role is expected.
• Strong customer service and communication skills are essential.
• Ability to supervise a large number of associates and train staff.
• Ability to uphold store policies and merchandising standards.

Responsibilities

• Lead store operations as Manager On Duty to maximize sales and service.
• Assist General Manager with hiring, onboarding and staff development.
• Maintain store security and handle banking deposits as needed.
• Ensure high level of customer service and resolve complaints.
• Create schedules and daily agendas to match business needs.
• Communicate effectively with team through briefings and meetings.
• Oversee merchandising, cleanliness and operational efficiency.

Skills

Interpersonal Skills

Team Management

Communication

Customer Service

Cash Register / POS

Education

High school diploma or equivalent

Some college

Tools

POS system

Cash handling

Job description

Job Description

The Assistant General Manager manages the day-to-day operation of the store as a Manager On Duty in conjunction with the management team to maximize sales and customer service. They assist the General Manager with overseeing the execution of all aspects of store operations by providing effective leadership, achieving maximum sales and profits, controlling budgetary expenses, and managing the store team through training, development, and accountability.

The Assistant General Manager manages the day-to-day operation of the store as a Manager On Duty in conjunction with the management team to maximize sales and customer service. They assist the General Manager with overseeing the execution of all aspects of store operations by providing effective leadership, achieving maximum sales and profits, controlling budgetary expenses, and managing the store team through training, development, and accountability.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Assists General Manager with interviewing, hiring, and onboarding new talent.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Consults with the General Manager on associate performance.
• Drops off bank deposit and pick up change order as needed.
• Picks up café grocery supplies (milk, baked goods, etc.) as needed.
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Scheduling Requirements

• All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers are Full Time and may work up to 45 hours per week.

Core Competencies

• Interpersonal Skills
• Team Management and Development
• Action Orientation
• Strong verbal and written communication skills

Qualifications And Education Requirements

• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Strong customer service skills
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job