0345 Bookseller

Books A Million; Dubuque (IA); On-site; USD 24,000 - 31,000; Full time

Job summary

The Bookseller role at Books A Million in Dubuque, IA focuses on delivering exceptional customer service, assisting shoppers, and processing transactions with accuracy.

You'll promote store programs, help maintain attractive displays, stock shelves, and support other departments as needed, while upholding loss prevention standards and a friendly, helpful store atmosphere.

Qualifications

• Greet and assist customers with a high level of service.
• Able to communicate effectively and resolve questions.

Responsibilities

• Greet customers and assist with questions and orders.
• Operate cash register and process transactions.
• Promote store programs and memberships.
• Balance cash drawer per shift.
• Stock and tidy shelves and maintain store appearance.
• Assist with shipments and general store housekeeping.

Skills

Interpersonal Skills

Self-Management

Tools

Cash register

POS system

Job description

Job Description

The Bookseller is responsible for providing exceptional customer service to all customers in a friendly and helpful manner. They should be knowledgeable about books and other merchandise in the store, proactively seek to assist customers, and provide an outstanding shopping experience.

Roles and Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Core Competencies

• Interpersonal Skills
• Self-Management

Qualifications And Education Requirements

• 16 years of age or older
• Successful completion of all required background screenings

Preferred Skills

• Strong verbal and written communication skills
• Ability to multi-task
• Previous retail sales experience
• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job