02.25.2025 Network Engineer

Transitional Technologies Inc; Crestwood (KY); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic team at an established firm that values creativity and customer service. As a Network Engineer, you'll provide proactive network management and support, ensuring clients receive exceptional service while working in a collaborative environment. This role is perfect for problem-solvers who thrive in a supportive and fun atmosphere. With a focus on professional growth and teamwork, you'll have the chance to expand your skills and make a real impact. If you're ready to take on challenges and enjoy a no-jerks policy, this opportunity is for you!

Qualifications

• 3+ years of technical support experience in SMB market.
• Strong interpersonal skills and a passion for customer service.

Responsibilities

• Deliver remote user support services using RMM and PSA solutions.
• Coordinate resources to respond to complex IT requirements.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Technical Support

Documentation Skills

Education

Associates Degree

Bachelor's Degree

Tools

Remote Monitoring and Management (RMM)

Professional Services Automation (PSA)

Job description

Full Time / Part Time, Employee Relevant Work Experience: 1-10+ Years Career Level: Experienced (Non-Manager)

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE? It’s a great time to join our Team. Get access to all the tools and benefits of working with a larger firm while maintaining the feel of a small business environment. Not only do we take pride in what we do, we have a few laughs, stay relatively casual, and take pride in knowing we’re delivering best-in-class service while doing it. YOUR creativity, energy and “take no prisoners” attitude are what we need to augment our growing team of A-list talent. If you do not have a great customer service attitude or you are a jerk, please do not apply. We have a no jerks allowed policy…sorry.

Transitional Technologies, in business since 2003, is hiring a Network Engineer to service, support and interact with our clients by way of providing proactive network management and services. Transitional Technologies will consider hiring only the ultimate team player and well-rounded individual.

Transitional Technologies is located in Louisville, KY and serves clients in the Louisville Metro region. Don’t worry though, most of the work we do is remote, so you won’t be driving all over the place unless things get very, very ugly.

Network Engineer Role Description:

All positions for the Service Desk require drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues and is accustomed to leveraging technical training opportunities to improve their skills.

Our Service Desk is responsible for maintaining user uptime and improving users’ computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This piece of the position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable, super-hero movie caliber customer service.

Job Duties:

1. Utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services.
2. Updating service request information, answering technical support calls, assigning ticket severity, prioritizing work accordingly, and collaborating and working with other staff and vendor support resources to resolve issues.
3. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements.
4. Participating in ongoing training and attainment of manufacturer certifications.
5. Developing and maintaining relationships with user and vendor contacts.
6. Preparing and presenting service and monitoring reports to management regularly.

Minimum Requirements:

1. Associates or Bachelor’s Degree or relevant experience/certifications.
2. Minimum three years technical support experience, preferably delivering services in the SMB (small to midsize business) market.
3. Excellent knowledge of our supported software and technologies (PSA and RMM Familiarity).
4. Superior documentation and writing capabilities (good way to show this would be your cover letter).
5. Strong interpersonal skills required to effectively communicate with customers, staff and vendors.
6. Passion for teamwork, problem solving and exceptional customer service.
7. Must be well spoken, organized, detail-oriented, dependable and flexible.
8. Valid driver’s license and proof of insurance.
9. Background check and drug screen required.
10. Reliable transportation.
11. Have a great sense of humor and capable of having fun.

This Position Entails:

1. Performing technical triage on inbound customer requests.
2. Receiving and staging computer equipment for deployments.
3. Traveling to customer locations as needed.
4. The ability to learn quickly and adapt to changing requirements.
5. Planning, coordinating, directing and supervising ongoing projects to ensure completion within scope, timeline and budget.
6. Troubleshooting network, equipment and service-related problems with remote control technologies.
7. An unshakable, ravenous desire to AGGRESSIVELY expand your knowledge.
8. Analyzing remote monitoring reports to identify capacity and performance issues and re-mediate them.
9. The ability to help the team manage, maintain, troubleshoot and support our users’ networks, equipment, software and services.